Why didn't I get my "Reset Password" email for my GoTo account?
Possible reasons why you cannot locate the email to reset your mijn GoTo product account password and what to do next.
Hebt u geprobeerd het wachtwoord van uw account te resetten, maar nooit de e-mail "Reset uw wachtwoord" ontvangen? Er zijn een paar dingen die dit veroorzaakt kunnen hebben.
| Possible reason | What to do next |
|---|---|
| Misschien heb je geen account. | If you never signed up for a free trial or a paid account, then you do not have an email address registered with GoTo and you do not have a password to reset. |
| You may have overlooked the password reset email. | Search for an email from noreply@logmein.com which contains instructions to reset your password. |
| The email might be in your spam folder or has been blocked by your company's firewall. |
|
| You might have entered your email address incorrectly. | When you enter an email address on the Reset Password page at https://authentication.logmeininc.com/pwdrecovery/, the confirmation page is displayed regardless of whether you entered the right email address or not. Om de veiligheid van je account te beschermen, kunnen we niet bevestigen of het e-mailadres dat je hebt opgegeven al dan niet in ons systeem is geregistreerd.
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Still need help?
We can't reset your password for you for security reasons, but we can tell you your sign-in email address. Select Contact Support in this article to have us help you identify which email address is actually associated with your account.