As an admin, how do I unlock a customer's GoToAssist Service Desk account?
If a GoToAssist Service Desk customer tried logging in to the Customer Portal but locked their account due to too many failed login attempts, you can unlock their account.
Before you begin:
Restriction: You must be an account admin in order to perform these actions.
- Sign in to https://desk.gotoassist.com with your email address and password.
- In the top toolbar, go to .
- Select your desired customer.
- Click Unlock this Customer.
Results: The customer's account is now unlocked.
What to do next: Inform the customer that they can now reset their password (if needed) and log back in to the Customer Portal.
Article last updated: 21 November, 2022
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