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Security FAQs

    Review frequently asked security questions.

    How secure is GoTo Training?

    Your sessions are completely private and secure. All of our solutions feature end-to-end Secure Sockets Layer (SSL) and 128-bit Advanced Encryption Standard (AES) encryption. No unencrypted information is ever stored on our system.

    How do I use GoTo Training with firewalls?

    Our solutions use HTTP outbound connections to transparently enable screen-sharing sessions, even with corporate firewalls in place. In most cases, organizers and attendees can connect to GoTo 's servers without re-configuring firewall settings.

    Can my computer get a virus from downloading the software or attending a session?

    No, neither organizers nor attendees can catch or be exposed to viruses from downloading our software. We continuously monitor our development environment for viruses and malware, and all of our downloadable software is digitally signed to prevent tampering by third parties. The warning message customers might see when they install the software is a default message displayed by their browser whenever they download executable files.

    Do I need to set my browser to accept cookies to use your website?

    You can browse our website without having cookies enabled. However, if you need to log in to an existing account, you will need to adjust your browser's privacy settings to accept cookies. We primarily use cookies to provide you with secure access to your account.