GoToAssist Service Desk
GoToAssist Remote Support
Rescue Live Guide
How can we help you?
How do I download and install Jive View for Mac?
How do I download and install Jive View for Windows?
What are the recommended internet settings?
Modem and Router
What are the recommended router settings?
How do I configure QoS settings?
How do I configure voice gateway?
What routers are recommended?
What routers are blacklisted?
What router firmware is incompatible with Jive?
What are Jive's IP blocks?
What are the recommended NAT keep alive settings?
What are the recommended SIP applications settings?
How do I disable SIP ALG on my router combo device?
What are the recommended settings for my POE switch?
What are the recommended VLAN settings?
Which VLAN discoveries are supported?
How do I authorize and remove an IP address?
How do I authorize and remove an IP address range?
How do I enable softphone network authentication?
How do I enable automatic network authorization?
How do I restrict device network access?
Jive Business Continuity
How do I set up JBC?
How do I assign a JBC device to my phones?
How do I set up JBC status alerts?
How do I set up network quality alerts?
How do I troubleshoot a JBC device?
How do I turn call encryption on and off?
How do I change the device admin password?
How do I reset secure provisioning?
How do I prevent unauthorized phone number transfers?
What is SD-WAN?
Will my existing router work with Jive?
What is a blacklisted router?
If my router is not on blacklisted, will it work with Jive?
My router is blacklisted, what do I do?
Do I have to purchase a router from Jive?
Why does Jive recommend Adtran routers?
Do I really need to implement QoS?
What is the best way to implement QoS?
What QoS enabled router does Jive recommend?
What IP address(es) should I use to set up QoS on my router?
What ports should I use to enable QoS on my router?
What is Private Connect?