GoTo Connect
Voicemail Guide
Everything voicemail, all in one place.
1Set Up Your Voicemail
A voicemail box is pre-built into each user's line and all ring groups. You don't have to do anything to set up your voicemail unless you want to customize the greeting and settings. See Manage Voicemail below for various setting options.
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Before we get started, let's check a few things:
• Make sure you are set up as a user with a line/extension. Reach out to your system admin if you are not set up yet.
• Make sure your find me follow me settings go to your voicemail if you don't answer.
Record Your Greeting From Your Mobile App
1. Log in to your mobile app.
2. Tap your profile picture in the top left and then tap Voicemail.
3. Tap the record button next to the desired greeting type:
• Unavailable — Most common, used by default
• Busy — This can only be used if your line is part of a dial plan
• Temporary — This overrides the other two message types when selected
4. Tap Record to start the recording.
5. Tap Stop to end the recording.
6. Tap Save when you are done.
7. Tap the trash can icon to delete a greeting.
OR
Record Your Greeting From Your Desktop or Web App
1. Log in to the desktop or web app.
2. Select your profile picture in the top right and then select Settings.
3. Expand Voice in the left sidebar and then choose Voicemail.
4. From Voicemail greetings, select Show options to view all voicemail greeting types:
• Unavailable — Most common, used by default
• Busy — This can only be used if your line is part of a dial plan
• Temporary — This overrides the other two message types when selected
5. Select Record next to the desired greeting type and then choose your microphone from the new window. If you don't see the record button, you'll need to enable microphone access.
6. Select Start recording to record your greeting.
7. Select Stop recording to end the recording. Before you save the greeting, you can play, discard, or re-record your greeting.
8. Select Save.
9. Select the trash can icon to delete a greeting.
OR
Record Your Greeting From Your Deskphone
1. Determine what kind of greeting you want to use:
• Unavailable — Most common, used by default
• Busy — This can only be used if your line is part of a dial plan
• Temporary — This overrides the other two message types when selected
2. Press the voicemail button on your phone or dial *98/*99 from your phone to access the voicemail menu.
3. Dial your password (default 0000)
4. Press 0 for Mailbox Options.
5. Record the desired greeting type.
6. Follow the voice prompts to accept, review, or re-record the recording.
Please note: If you have a pre-recorded voicemail greeting file that you want to use, reach out to your system admin to have that greeting uploaded to the system and assigned to your line. -
1. Log in to the desktop or web app.
2. Select your profile picture in the top right and then select Settings.
3. Expand Voice in the left sidebar and then select Voicemail.
4. From Notifications, enable Voicemail-to-email and then enter your email address to receive new message notifications.
5. Optional: Enable Attach voicemail recording and then choose the format:
• .wav49 — Smaller file size (default, recommended)
• .wav — Larger file size, better compatibility with mobile devices
• .mp3 — Smaller file size.
Please note: You can only send notifications to a single email address. To deliver notifications to a group, use an email alias (e.g., sales@guthrie.com) or create an auto-forward rule in your email client. -
By default, your password is 0000. If you want to change that, follow these steps:
Set Your Password From Your Desk Phone or Mobile App
1. Press the voicemail button on your phone or dial *98/*99 from your desk phone or app to access the voicemail menu.
2. Dial your password (default 0000)
3. Press 0 for Mailbox Options and then press 5 to change the password.
4. Enter your new password of at least four digits and then press #.
5. Re-enter the new password and then press #.
OR
Set Your Password From Your Desktop or Web App
1. Log in to the desktop or web app.
2. Select your profile picture in the top right and then select Settings.
3. Expand Voice in the left sidebar and then select Voicemail.
4. From Password, select Change Password.
5. Enter your new voicemail password and then select Update Password.
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2Check Voicemail
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See your phone guide to learn where to find voicemail on your phone.
1. Dial *99 (Watch Video) from your phone or press the Messages key. Depending on the phone model, this button may have an envelope icon on it.
2. If there are multiple lines assigned to the device, select the desired line before completing these steps.
3. Dial your password (default is 0000). -
Watch Video
1. Log in to the desktop or web app.
2. Select Phone in the left navigation menu and then select Voicemail from the left panel.
3. Hover over a voicemail message for options. -
Watch Video
1. Log in to the mobile app.
2. Tap the phone icon from the bottom of the screen and then tap Voicemails.
3. Tap the play icon to listen to a voicemail. Tap a voicemail entry for additional options. -
Watch Video
1. Call your office extension.
2. Press * when you hear the voicemail greeting begin.
3. Dial your password (default is 0000). -
Watch Video
1. Dial *98 from your desk phone or softphone app.
2. Enter the extension.
3. Dial your password (default is 0000).
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3Manage Voicemail
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Desktop & Web App
1. Select your profile picture in the top right and then choose Settings.
2. Expand Voice in the left sidebar and then select Voicemail.
3. From Password, select Change password.
4. Enter your new password and then select Update password.
OR
Desk Phone & Mobile App
1. Press the voicemail button on your phone or dial *98/*99 from your desk phone or mobile app to access the voicemail menu.
2. Dial your password (default 0000).
3. Press 0 for Mailbox Options and then press 5 to change your password.
4. Enter your new password of at least four digits and then press #.
5. Re-enter the new password and then press #. -
Desktop & Web App
1. Select Phone in the left navigation menu and then select Voicemail from the left panel.
2. Hover over a voicemail and then click the trash icon.
Mobile App
1. Tap the phone icon on the bottom.
2. Tap Voicemails.
3. Swipe left on a voicemail and then tap the trash icon.
Desk Phone
1. Dial *99 from your phone or press the Messages key.
Note: Depending on the phone model, this button may have an envelope icon on it.
2. If there are multiple lines assigned to the device, select the desired line before completing these steps.
3. Dial your password (default 0000).
4. Press 1 for new messages or 2 to open a different folder.
5. Once you have found the message you want to delete, press 7. -
1. Dial *98 or *99 to access the voicemail menu.
2. Press 1 for New Messages.
3. Press 8 for Forward Message.
4. Choose if you want to prepend the message or forward without a prepended message and then hang up. -
1. Log in to the desktop or web app.
2. Select your profile picture in the top right and then choose Settings.
3. Expand Voice in the left sidebar and then select Voicemail.
4. Customize the following options:
• Voicemail-to-email notifications Watch Video
• Email voicemail recording format
• Delete messages after emailing voicemail
• Allow message review
• Escape to operator
• Change password -
Change Your Greeting From Your App
1. Sign in to your mobile app.
2. Tap your profile picture in the top left and then tap Voicemail.
3. Tap the record button next to the desired greeting type:
• Unavailable — Most common, used by default
• Busy — This can only be used if your line is part of a dial plan
• Temporary — This overrides the other two message types when selected
4. Tap Record to start the recording.
5. Tap Stop to end the recording.
6. Tap Save when you are done.
OR
Change Your Greeting From Your Desktop or Web App
1. Sign in to the desktop or web app.
2. Select your profile picture in the top right and then select Settings.
3. Expand Voice in the left sidebar and then choose Voicemail.
4. From Voicemail greetings, select Show options to view all voicemail greeting types:
• Unavailable — Most common, used by default
• Busy — This can only be used if your line is part of a dial plan
• Temporary — This overrides the other two message types when selected
5. Select Record next to the desired greeting type and then choose your microphone from the new window. If you don't see the record button, you'll need to enable microphone access.
6. Select Start recording to record your greeting.
7. Select Stop recording to end the recording. Before you save the greeting, you can play, discard, or re-record your greeting.
8. Select Save.
9. Select the trash can icon to delete a greeting.
OR
Change Your Greeting From Your Deskphone
1. Determine what kind of greeting you want to use:
• Unavailable — Most common, used by default
• Busy — This can only be used if your line is part of a dial plan
• Temporary — This overrides the other two message types when selected
2. Press the voicemail button on your phone or dial *98/*99 from your phone or softphone app to access the voicemail menu.
3. Dial your password (default 0000)
4. Press 0 for Mailbox Options.
5. Record the desired greeting type.
6. Follow the voice prompts to accept, review, or re-record the recording and then hang up.
Please note: If you have a pre-recorded voicemail greeting file that you want to use, reach out to your system admin to have that greeting uploaded to the system and assigned to your line. -
1. Press the voicemail button on your phone or dial *98/*99 from your phone or softphone app to access the voicemail menu.
2. Dial your password (default 0000).
3. Press 0 for Mailbox Options.
4. Press 4 to record a temporary message.
5. Follow the voice prompts to accept, review, or re-record the recording.
6. Hang up.
Please note: If you have a pre-recorded voicemail greeting file that you want to use, reach out to your system admin to have that greeting uploaded to the system and assigned to your line. -
1. Dial *98 or *99 to access the voicemail menu.
2. Dial your password (default 0000).
3. Press 0 for Mailbox Options.
4. Press 4 for Record Temporary Message.
5. Press 2 to Delete Temporary Message. -
Desktop & Web App
1. While on an active call, select Transfer.
2. Search for a contact's name, extension, or number.
3. Select the transfer destination and then select Send to Voicemail.
Mobile App
1. While on an active call, tap Transfer.
2. Search for a contact's name, extension, or number.
3. Select the transfer destination and then tap Send to Voicemail.
Desk Phone
1. Initiate a blind transfer from your phone. If you need help learning how to do this on your phone, check out our phone guides for details.
2. Transfer the call to 0 + extension.
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4Contact Us
If you need more help, see the options at the bottom of this article for contacting our support teams.
