How do I set up and use pre-written text messages?
Create pre-written text messages or use publicly created messages from supervisors to increase productivity and reduce the need to re-type frequently used messages.
Before you begin: You must be
set up as a user and assigned the
Team member role in Customer Engagement or the
Agent role in Contact Center
Add pre-written messages
Edit pre-written messages
Use pre-written messages
Before you begin: You must be
set up as a user and assigned the
team member role.