Why isn't the download working?
On occasion, a stuck process, application install issue or driver conflict can prevent the GoToWebinar software from launching properly. Read on below for some troubleshooting help!
If you need to join a webinar ASAP...
If you're in a time crunch and need to get into a webiar as quickly as possible, here are some quick tips to get you there.
- Use your Google Chrome or Mozilla Firefox browser. If you're running a supported system, then the desktop app will automatically begin downloading and launch you into session. If you're running an unsupported system, you'll join via the browser-based Instant Join app. Learn more.
- Restart the download. Usually you will be launched directly into session, but it's possible that the automatic process got stuck somewhere along the way. Try installing the software directly here first, then join or start your session again.
- Check the browser-specific instructions. Each web browser works a little differently when downloading files, so it's possible that you missed a prompt or a button somewhere along the download process. Find our browser-specific instructions on installing the software here:
- Use our mobile app. Our free iOS and Android apps can get you into session right away, whether you're on the go or at your desk. Learn more.
- Check to see if GoToWebinar is experiencing an outage. You can check our service status page for the latest updates and known issues. You can also subscribe to email or SMS notifications.
When you have some time to troubleshoot...
If you're not rushing to join a webinar right away, try running through these tips and tricks to ensure that you're ready to go when it's time to meet.
- Run a system check. It's possible that your computer does not meet the minimum requirements required to join a webinar. Get a quick rundown of any issues now by running our automatic system checker for organizers or attendees.
- Check your internet connection.
The GoToMeeting Connection Wizard tests and determines the ideal connection settings that GoToWebinar can make within your network. After running the wizard, you can store your optional connection settings on your Windows computer and use those settings in the future to connect to sessions.
- Check your firewall settings.
Many people use personal firewall software like McAfee, Norton or Windows Firewall to block unwanted viruses. Since these programs work by blocking unknown applications from being downloaded onto your computer, it's possible that your firewall software is blocking the download of GoToWebinar.
- Update your audio and video drivers (Windows only). If you experience a long delay before joining into a session, please ensure your audio and video drivers are up to date. Then try re-joining the session. Check your computer manufacturer's site for help on how to update drivers.
- End any GoToMeeting processes running in the background (Windows only). If the download started but then froze, try force-quitting any GoToMeeting processes running in the background that might be slowing the download.
- Press Ctrl + Shift + Esc on your keyboard to open the Task Manager.
- For all entries that begins with the letters "g2m", right-click it and select End Process.
- Try re-joining the session.
- Uninstall and reinstall. If you've joined or hosted a session before, it's possible that the currently installed desktop app is causing conflict. Go through the steps for uninstalling, then try installing fresh! Learn how to Uninstall GoToWebinar.
- Install via MSI. You might have better luck installing via MSI rather than going through the automatic download. Even though MSI downloads are typically used only by IT Admins, it can also be used to install the software on your own computer. Learn how to Install via MSI (Windows).
- Reboot your computer. If all else fails, try the old standby – shut down and reboot your computer, then try joining again!