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Why do I get a "Could Not Connect" error when I try to join the session?

The "Could Not Connect" error appears when a network issue is preventing GoTo Webinar from connecting to the GoTo servers. It might just be that your WiFi is out, but most often this is caused by a firewall that is blocking GoTo Webinar.

Are you connected to the internet?

We know, we know... silly question. But just for the sake of being thorough, go ahead and double check for us. Is your internet connection up and running?

Do you have a firewall?

Many people use personal firewall software like McAfee, Norton or Windows Firewall to block unwanted viruses. Since these programs work by blocking unknown applications from being downloaded onto your computer, it's possible that your firewall software is blocking the download of GoTo Webinar.

See How do I configure GoToMeeting to work with firewalls? for more information.

Is there an outage?

It's possible that GoTo Webinar is experiencing an outage. See Is there an outage? for more information.