HELP FILE

Using the Control Panel (Windows and Mac)

To get the most out of GoToWebinar, you can download and install the full-feature desktop software on your Windows and Mac computer. This allows you to access all of our great collaboration tools, including drawing tools, shared keyboard/mouse control and multi-monitor screen sharing.

When you start or join a session using the desktop app, the app's Control Panel provides you with access to all of the in-session features and tools that GoToWebinar offers!
Note: Please note that this article applies only to the GoToWebinar desktop app (which is the software downloaded onto your computer). If you joined using the no-download, browser-based Instant Join app , you will see a toolbar on your screen instead of the desktop app Control Panel that is described here.

Features and tools

(a) Mute/unmute
(b) Share your screen, change presenter and give keyboard/mouse control
  • Share Your Screen – Share your desktop, an application or a document with attendees.
  • Change Presenter – Change presenters so that another participant can share their own screen.
  • Give Keyboard and Mouse Control – Share keyboard and mouse control with other participants while you are sharing your screen. Note that attendees who joined using a method other than the desktop app (such as the Instant Join app or mobile apps) will not be able to use this feature.
(c)  Share your webcam
  • Share Your Webcam – Preview your webcam before sharing with others, then turn on your webcam to work face to face with attendees.
(d) Manage your audio mode
(e) See the audience view
  • See the Audience View – See a preview of what your attendees are seeing to make sure your presentation is on point!
(f) Manage attendees
  • View and Manage Attendees – View the names of all individuals participating in the session, as well as access mute controls and other options.
  • Invite Others – Invite attendees to join while you are in an active session.
  • Add Co-Organizers – Make someone a co-organizer so that person can have full control over the session and/or continue running the session after you leave.
  • Add Panelists

    Panelists are members of webinar staff who can speak, present, share webcams and answer assigned questions during a session. You can either add panelists before a session starts or promote attendees to panelists during the session.

(g) Chat with others
  • Send Chat Messages Send chat messages to all participants, or only to member of your staff.
(h) Record the session
  • Record a Session – Record the presenter's screen, audio and shared applications during a session, then upload and store the recording for people to view.
(i) Use Drawing tools (Windows only)
  • Use Drawing Tools – Use drawing tools to draw on your shared screen and better illustrate points. Note that attendees who joined using a method other than the desktop app (such as the Instant Join app or mobile apps) will not be able to use this feature.
(j) See a session overview
  • Dashboard

    The Dashboard allows you to monitor the session at-a-glance. You can quickly view the timer (duration of the session), attendance, audience attentiveness, questions and raised hands.

(k) Launch polls
  • Polls allow you to ask attendees a question during a session, then to broadcast the results immediately. Unlike tests, polls are only a single question and are meant to collect real-time feedback and promote attendee interaction.

(m) Answer attendee questions
  • Question and Answer

    During a webinar, attendees can ask questions in the Questions pane. Organizers can sort the questions, flag them with priority, and assign them to other organizer or panelists in the session.

(n) Upload handouts
  • Share Handouts during Webinars

    Organizers can increase the attendee engagement by sharing handouts during the webinar. Handouts are images, copies of presentations, content marketing assets, or Microsoft Office files (any PDF, DOC, DOCX, XLS, XLSX, PPT, PPTX, WMV, MOV, MP3, MP4, JPEG, GIF, and PNG file types less than 100MB) that are made available in the Control Panel during the session, which attendees can then download onto their own devices.

Switch between Control Panel and Grab Tab

Even when the Control panel is minimized into the Grab tab, the most critical features remain accessible with just one click: Mute, Share Screen and Share Camera.
  • To shrink the Control Panel into the Grab Tab, click the Shrink icon in the left navigation.
  • To expand the Grab Tab into the Control Panel (e.g., show all panes), click the Expand icon in the left navigation.