HELP FILE

How do I test my connection? (Windows)

Does something feel off with your webinar? If you're on a Windows computer, you can use the Connection Test found in your Preferences to test your connection before or during the session.

You can also run the Connection Wizard if you're running Windows. If you are on a Mac computer or any other operating system, visit our System Checker to make sure you're on a supported device for your upcoming webinar.
  1. Open the desktop app Preferences.
  2. Click Connection in the left menu.
  3. Under "Test your GoToMeeting connection", click Test Connection.
  4. Under "Test Results", you'll see one of the following messages:

    • Passed: You've established a connection.
    • Fail: You haven't established a connection. See Join Help and FAQs for troubleshooting info.
    Note: You may need to enter your Windows username and password or domain if you have a proxy that prevents you from connecting to GoToWebinar. If you don't have a proxy, please check to see that you have the minimum system requirements.

  5. Click OK when finished.