HELP FILE

System Requirements for Attendees

    Make sure you are meeting the minimum requirements so you can attend a webinar from anywhere, anytime using a compatible device.

    Join a Classic or Standard webinar

    Operating system

    Windows 7 - Windows 11

    Mac OS X 10.9 (Mavericks) - macOS 12 Monterey

    Linux

    Google Chrome OS

    Android OS 5 (Lollipop) - Android 10

    iOS 10 - iOS 12

    Web browser

    Google Chrome (most recent 2 versions)

    Mozilla Firefox (most recent 2 versions)

    Internet connection

    Computer: 1 Mbps or better (broadband recommended)

    Mobile device: 3G or better (WiFi recommended for VoIP audio)

    Software

    GoTo Webinar desktop app

    GoTo Webinar mobile app

    JavaScript enabled

    Hardware

    2GB of RAM (minimum), 4GB or more of RAM (recommended)

    Microphone and speakers (USB headset recommended)

    Mobile device

    iPhone 4S or newer

    iPad 2 or newer

    Join a Webcast webinar

    Web browser

    Google Chrome (most recent 2 versions)

    Mozilla Firefox (most recent 2 versions)

    Apple Safari (most recent 2 versions)

    Microsoft Edge (most recent 2 versions)

    Internet connection

    Computer: 1 Mbps or better (broadband recommended)

    Mobile device: 3G or better (WiFi recommended for VoIP audio)

    Software GoTo Webinar mobile app
    Hardware 2GB of RAM (minimum), 4GB or more of RAM (recommended)
    Mobile device

    iPhone 4S or newer

    iPad 2 or newer

    Join a Simulated Live or Recorded webinar

    Web browser

    Google Chrome (most recent 2 versions)

    Mozilla Firefox (most recent 2 versions)

    Apple Safari (most recent 2 versions)

    Microsoft Edge (most recent 2 versions)

    Internet connection

    Computer: 1 Mbps or better (broadband recommended) (see How much bandwidth is used during a session?)

    Mobile device: 3G or better (WiFi recommended for VoIP audio)

    Software No additional software needed
    Hardware 2GB of RAM (minimum), 4GB or more of RAM (recommended)
    Mobile device

    iPhone 4S or newer

    iPad 2 or newer

    How do I know which webinar type I'm joining?

    The webinar confirmation email includes a link to the system requirements page. Depending on the webinar type, you'll be taken to the system check page for a Standard (formerly called "Classic") webinar, Webcast webinar, or Recorded (formerly called "Simulated Live") webinar. You can also reach out to the webinar organizer and ask what type of webinar they scheduled.