HELP FILE
System Requirements for Attendees
You can attend a webinar from anywhere, anytime using a compatible computer or mobile device! If you are an organizer, , panelist, or presenter, see System Requirements for Staff.
Topics in this article:
Join a Classic or Standard webinar
Join a Simulated Live or Recorded webinar
Join a Classic or Standard webinar
| Operating system | Windows 7 - Windows 10 |
| Web browser | Google Chrome (most recent 2 versions) Mozilla Firefox (most recent 2 versions) |
| Internet connection | Computer: 1 Mbps or better (broadband recommended) Mobile device: 3G or better (WiFi recommended for VoIP audio) |
| Software | GoToWebinar desktop app GoToWebinar mobile app JavaScript enabled |
| Hardware | 2GB of RAM (minimum), 4GB or more of RAM (recommended) Microphone and speakers (USB headset recommended) |
| Mobile device | iPhone 4S or later iPad 2 or later |
Join a Webcast webinar
| Web browser | Google Chrome (most recent 2 versions) Mozilla Firefox (most recent 2 versions) Internet Explorer v11 (with Adobe Flash if running Windows 7) Apple Safari (most recent 2 versions) Microsoft Edge (most recent 2 versions) |
| Internet connection | Computer: 1 Mbps or better (broadband recommended) Mobile device: 3G or better (WiFi recommended for VoIP audio) |
| Software | GoToWebinar mobile app |
| Hardware | 2GB of RAM (minimum), 4GB or more of RAM (recommended) |
| Mobile device | iPhone 4S or later iPad 2 or later |
Join a Simulated Live or Recorded webinar
| Web browser | Google Chrome (most recent 2 versions) Mozilla Firefox (most recent 2 versions) Internet Explorer v11 Apple Safari (most recent 2 versions) Microsoft Edge (most recent 2 versions) |
| Internet connection | Computer: 1 Mbps or better (broadband recommended) (see How much bandwidth is used during a session? ) Mobile device: 3G or better (WiFi recommended for VoIP audio) |
| Software | No additional software needed |
| Hardware | 2GB of RAM (minimum), 4GB or more of RAM (recommended) |
| Mobile device | iPhone 4S or later iPad 2 or later |
How do I know which webinar type I'm joining?
The webinar confirmation email includes a link to the system requirements page. Depending on the webinar type, you'll be taken to the system check page for a Standard (formerly called "Classic") webinar, Webcast webinar, or Recorded (formerly called "Simulated Live") webinar. You can also reach out to the webinar organizer and ask what type of webinar he or she scheduled.
Check your system compatibility automatically
- System check for Standard (formerly called "Classic") webinars
- System check for Webcast webinars
- System check for Recorded (formerly called "Simulated Live") webinars