HELP FILE
System Requirements for Attendees
Join a Classic or Standard webinar
| Operating system | Windows 7 - Windows 10 Mac OS X 10.9 (Mavericks) - macOS Catalina (10.15) Linux Google Chrome OS Android OS 5 (Lollipop) - Android 9 (Pie) iOS 10 - iOS 12 |
| Web browser | Google Chrome (most recent 2 versions) Mozilla Firefox (most recent 2 versions) |
| Internet connection | Computer: 1 Mbps or better (broadband recommended) Mobile device: 3G or better (WiFi recommended for VoIP audio) |
| Software | GoToWebinar desktop app GoToWebinar mobile app JavaScript enabled |
| Hardware | 2GB of RAM (minimum), 4GB or more of RAM (recommended) Microphone and speakers (USB headset recommended) |
| Mobile device | iPhone 4S or newer iPad 2 or newer |
Join a Webcast webinar
| Web browser | Google Chrome (most recent 2 versions) Mozilla Firefox (most recent 2 versions) Internet Explorer v11 (with Adobe Flash if running Windows 7) Apple Safari (most recent 2 versions) Microsoft Edge (most recent 2 versions) |
| Internet connection | Computer: 1 Mbps or better (broadband recommended) Mobile device: 3G or better (WiFi recommended for VoIP audio) |
| Software | GoToWebinar mobile app |
| Hardware | 2GB of RAM (minimum), 4GB or more of RAM (recommended) |
| Mobile device | iPhone 4S or newer iPad 2 or newer |
Join a Simulated Live or Recorded webinar
| Web browser | Google Chrome (most recent 2 versions) Mozilla Firefox (most recent 2 versions) Internet Explorer v11 Apple Safari (most recent 2 versions) Microsoft Edge (most recent 2 versions) |
| Internet connection | Computer: 1 Mbps or better (broadband recommended) (see How much bandwidth is used during a session?) Mobile device: 3G or better (WiFi recommended for VoIP audio) |
| Software | No additional software needed |
| Hardware | 2GB of RAM (minimum), 4GB or more of RAM (recommended) |
| Mobile device | iPhone 4S or newer iPad 2 or newer |
How do I know which webinar type I'm joining?
The webinar confirmation email includes a link to the system requirements page. Depending on the webinar type, you'll be taken to the system check page for a Standard (formerly called "Classic") webinar, Webcast webinar, or Recorded (formerly called "Simulated Live") webinar. You can also reach out to the webinar organizer and ask what type of webinar they scheduled.