Steps for Installing on Windows
Install the desktop app to get access to all the features GoTo Webinar offers.
If you are on a Mac computer, see
Steps for Installing on Mac.
Attention: If you are an attendee joining someone else's webinar, you do not need to download the desktop app prior to the session. GoTo Webinar will detect the optimal join method for you depending on your operating system, browser, and webinar type. If you'd like to prepare for the session, you can check your system's compatibility automatically to make sure you're running a supported system.
About the installation package
Once the desktop app is installed, you will be able to join and start future webinars more quickly by avoiding the extended download process. When you install
GoTo Webinar, you will download two components.
- GoToWebinar desktop app – This is the main software that you use to join and start webinars.
- GoTo Opener – This is the "helper" application that launches you into active webinars.
Download the desktop app
- If the GoTo Opener application is not already installed, then the GoToWebinar Opener.exe file will automatically begin downloading. Depending on which web browser you are running, you can complete the download as follows:
- Mozilla Firefox — Select Save File when prompted by the "Opening GoToWebinar Opener.exe" dialog (select restart the download in the browser window if needed). Select the Downloads button in the tooler and then select GoToWebinar Opener.exe. Select Run if prompted.
- Google Chrome — When the download finishes, select GoToWebinar Opener.exe at the bottom of the page to open the file (select restart the download in the browser window if needed). Select Run when prompted.
- Mozilla Firefox — Select Save File when prompted by the "Opening GoToWebinar Opener.exe" dialog (select restart the download in the browser window if needed). Select the Downloads button in the tooler and then select GoToWebinar Opener.exe. Select Run if prompted.
- The GoTo Opener application will be automatically installed, along with the Web Deployment browser plugin (select Yes if prompted by User Account Control). GoTo Webinar will be automatically launched.
What to do next: Once the download is done, you'll be able to join future webinars even faster! See
Run the desktop app once installed for more information about joining future webinars.
Note: If you remove the GoTo Opener application at a later time, you'll need to go through the entire download process again. We don’t recommend that you do this if you frequently join support sessions, as you will lose the benefit of faster join times.
Run the desktop app once installed
Once the GoTo Opener application has been installed, you will not need to download it again (unless you remove it). The next time you join a webinar, you'll be prompted with additional dialogs from the web browser requesting permission to start the GoTo Opener and/or
GoTo Webinar app on your behalf.
- Mozilla Firefox — You may be prompted to select an application to use (either the GoTo Opener application or the GoTo Webinar application). Enable Remember my choice for GoTo Opener links and then select OK. This will help you avoid being prompted by the dialog again when joining future sessions, the GoTo Opener app will start as shown in Step #3 above.
- Google Chrome — Chrome may request your permission to open an external application (i.e., the GoTo opener application or the GoTo Webinar desktop app) by prompting you with an "External Protocol Request". Select Remember my choice for GoTo Opener linksand then select Open GoTo Opener. This will help you avoid being prompted by the dialog again when joining future sessions, the GoTo Opener app will start as shown in Step #3 above.