HELP FILE
Steps for Installing on Windows
Installing the full-featured GoToMeeting desktop app onto your computer allows you to get the most out of your meetings. Note that when you start or join a meeting, the GoToMeeting software download will begin automatically unless you are on an unsupported system. In that case, you will be taken to the browser-based Web App.
If you are on a Mac computer, see Steps for Installing on Mac.
About the installation package
Once the desktop app is installed, you will be able to join and start future webinars more quickly by avoiding the extended download process. When you install GoToWebinar, you will download two components.
- GoToWebinar desktop app – This is the main software that you use to join and start webinars.
- GoTo Opener – This is the "helper" application that launches you into active webinars.
Download the desktop app
To save you time, we've designed the desktop software to automatically install itself when you join a session. When you click Download below, you will be launched into the waiting room of a test meeting.
Important: This is not a live session. As soon as you see the "Waiting for Olivia the Organizer" screen, you can close the app.
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Run the desktop app once installed
- Mozilla Firefox - You may be prompted to choose an application to use (either the GoTo Opener application or the GoToWebinar application). Select the "Remember my choice for GoTo opener links" checkbox to avoid being prompted by the dialog again when joining future sessions and click OK. The GoTo Opener app will start as shown in Step #3 above.
- Google Chrome - Chrome may request your permission to open an external application (i.e., the GoTo opener application or the GoToWebinar desktop app) by prompting you with an "External Protocol Request". Select the "Rememebr my choice for GoTo Opener links" checkbox to avoid being prompted by the dialog again when joining future sessions and click Open GoTo Opener. The GoTo Opener app will start as shown as Step #3 above.
- Internet Explorer - If you're running Internet Explorer v9 or newer, you will not be prompted by any additional dialogs. If you're running Internet Explorer v8 or older, you will be prompted to manually launch the applications. Click Launch GoToWebinar in the web browser and Run in the Application Run dialog. The GoTo Opener will start as shown as Step #3 above.