LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge).

The GoTo support site no longer supports Safari 15. Please upgrade your browser to Safari 16 (or newer) or switch to a supported browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge.

Hassle-free webinar software. Discover GoTo Webinar.

We are currently experiencing an unplanned outage for this product. View Service Status
  • Support
  • Products

    Explore support by product

    GoTo Connect

    All-in-one phone, meeting and messaging software

    GoTo Meeting

    Video and audio meeting software

    GoTo Webinar

    All-in-one webinar and virtual events software

    GoTo Room

    Conference room hardware

    GoTo Training

    Online training software

    OpenVoice

    Audio conferencing software

    Grasshopper

    Lightweight virtual phone system

    join.me

    Video conferencing software

    LogMeIn Resolve

    IT management & support

    LogMeIn Resolve MDM

    Mobile device management

    LogMeIn Pro

    Remote device access

    LogMeIn Central

    Remote monitoring & management

    LogMeIn Rescue

    Remote IT support

    GoToMyPC

    Remote desktop access

    GoToAssist

    Remote support software

    Hamachi

    Hosted VPN service

    RemotelyAnywhere

    On-prem remote access solution
  • Community
  • Trainings
  • Service Status
  • Try the improved My Cases portal

    Easily manage your ticket, track its status, contact us from an existing case, and more.

    Sign in to try
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • Contact Support
  • Service Status
  • User Avatar User Avatar
    • Support
    • Contact Support
    • Browse Products
    • Service Status
    • Community
    • Trainings
    • Sign in
    • User Avatar
    • My Account
    • Personal Info
    • Sign In & Security
    • My Cases
    • Billing Center
    • https://link.goto.com/myaccount-billing
    • My GoTo Connect
    • My Meetings
    • My Webinars
    • My Trainings
    • My Conferences
    • My Resolutions
    • My Mobile Devices
    • My Sessions
    • My Sessions
    • My Incidents
    • Sign out
  • Organizers and Staff
  • Account and Billing
  • IT Admin Management
  • Active Directory Connector v2
product logo
Back button image Back
Back button image
product logo

Run the Active Directory Connector v2

Learn how to run the ADC to receive Active Directory user updates and automatically make changes in your GoTo account.

The Active Directory Connector (ADC) receives Active Directory user updates and automatically makes the same changes in your GoTo account.

Once the ADC is configured with permissions and Active Directory groups, you can start the service. Starting the service launches the requests to the AD for any changes. For the first run this includes all groups and users within those groups. The ADC compares the AD data with the identity data in the SCIM* repository. Any new data in the AD is written into the SCIM data. If you have User Sync set up, any product entitlement rules will be executed automatically.

* SCIM is the System for Cross-domain Identity Management that defines how user identities are managed across multiple systems, generally over the Internet.

Start the Active Directory Connector service

Once installed and configured, you can start the Active Directory Connector service.

  1. Select Start to run the ADC service. If there is a "Check Connections" option, be sure to verify the settings that you configured for the ADC. Having trouble running the ADC? Refer to Troubleshooting the ADC.
  2. The Service Status now displays a "Running" state, as well as the date and time when the service last ran. Once started, the ADC will continue to run until complete, then the service will stop and begin again based on the polling interval that you configured for the ADC.
    Note:  If you need to modify the configuration for any reason, select Stop to stop running the service before making changes. Once your settings are saved, you can choose Start again.
  3. While the ADC service is running, it will populate any new users and their assigned directory groups in the GoTo Admin Center (classic)'s User Sync tab.

    From here you will be required to manually assign your desired products/tiers, roles, and priorities (i.e., Sync Rules) to each of your newly populated directory groups.

    Next, if you had set up custom user attributes in the ADC, proceed to manage custom attributes. Otherwise, proceed to manage your user sync rules.
Related Articles:
  • Configure the Active Directory Connector v2
  • Active Directory Connector v2 Requirements
  • Install Active Directory Connector v2
Article last updated: 14 August, 2023
You are viewing the latest version of this article.

Need help?

Contact icon Contact support
Manage Cases icon Manage cases
Community icon Ask the Community
Training icon Attend trainings
Video icon Watch videos
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • About Us
  • Terms of Service
  • Privacy Policy
  • Trademark
  • Do Not Sell or Share My Personal Info
  • Browse Products
  • Copyright © 2025 GoTo Group, Inc. All rights reserved

Collaboration Products

GoTo Connect

GoTo Meeting

GoTo Webinar

GoTo Training

join.me

Grasshopper

OpenVoice

Remote Solutions Products

GoTo Resolve

Rescue

GoToAssist

Access Products

Pro

Central

GoToMyPC