HELP FILE

Provide Toll-Free Phone Numbers

    The features that are available on your account may vary depending on your subscription plan.

    Note: Organizers incur per-minute charges for each attendee who uses toll-free audio service. To minimize billing charges, any attendee who joins a session before the organizer is disconnected after 5 minutes of inactivity. If the session is canceled and never started by the organizer, then no charges are incurred. However, if an organizer joins the session, even if was never started, the account is charged for the organizer's minutes along with the minutes incurred by any attendees waiting for the event to start.

    Add enhanced audio (toll-free number & Call Me) to your GoTo Webinar plan

    You can purchase GoToMeeting Plus Toll-Free Number & Call Me at any time. Once your account includes this plan, you will see the toll-free audio and Call Me options whenever you schedule webinars and under the default audio options.

    Note: The steps below can only be completed by the billing contact of an online account. If you are not the billing contact of your account, then you will need to contact them in order to make changes. In addition, if you are the billing contact of an offline account then you will need to contact a GoTo representative to make changes to your plan. Please see Who is the billing contact for my account? for more information.

    1. Log in to the Billing Center at https://billing.logmeininc.com/.
    2. Click Change Plan and add Toll-Free Numbers & Call Me.
    3. Click Subscribe Now to confirm.

    Schedule a session with toll-free numbers

    When you schedule a new webinar, you'll automatically see the option to include toll-free numbers if you have enhanced audio (toll-free numbers & Call Me). Simply select the option, then click Edit to change the countries for which toll-free phone numbers will be provided.

    Available international countries with enhanced audio

    Remove enhanced audio (Toll-Free Number & Call Me)

    You can cancel Toll-Free Number & Call Me at any time. Keep in mind that you (and other organizers on your account) will lose access to toll-free numbers, and toll-free numbers will be removed from all scheduled sessions associated with your account.

    Note: If you have a plan that is billed via invoice, then you must contact your Account Manager or Global Customer Support to modify your account and subscription plans.
    1. Log in at https://global.gotowebinar.com.

    2. Click Remove  Toll-Free Numbers & Call Me.
    3. Click Unsubscribe Now to confirm.