SUPPORT
  • Browse Products

  • Try GoToWebinar Now
  • My Cases
  • Service Status
  • Language
    • English
    • Nederlands
    • français
    • Deutsch
    • italiano
    • español
    • português
    • 日本語
    • 中文
    • 한국어
  • User Avatar Sign in
    • My Account
    • Personal Info
    • Sign In & Security
    • Admin Center
    • Billing Center
    • My Trainings
    • My Incidents
    • My Webinars
    • My Meetings
    • My Sessions
    • My Conferences
    • My Vault
    • My Sessions
    • My GoToConnect
    • Sign out
We are currently experiencing an unplanned outage for this product. View Service Status
Back To Home

How can we help you?

HELP FILE

Join Help and FAQs

Having trouble joining your session? Get some help below!

Learn more about joining

How to Join a Meeting

Register for a Session

Get Ready for your First Webinar

Join a Test Session

Compare Join Methods

Find your Optimal Connection Settings (Windows)

System Requirements for Attendees

System Requirements for Organizers

Join FAQs

I can't join my session

Why isn't the download working?

Why can I hear audio but not see the presentation?

Why can I see the screen or hear the audio (but not both)?

What are the system requirements for using the desktop app?

What are the system requirements for using the Web App?

Which method will I use to join my session?

Why do I get a "could not connect" error when I try to join a session?

Do I need an account to join a session as an attendee?

How do I configure GoToWebinar to work with firewalls?

Rate
your
Experience
  • About Us
  • Terms of Service
  • Privacy Policy
  • Trademark
  • Browse Products
  • Copyright © 2021 LogMeIn, Inc. All Rights Reserved

Communication & Collaboration

GoToConnect

GoToMeeting

GoToWebinar

GoToTraining

join.me

Grasshopper

OpenVoice

Engagement & Support

Rescue

Bold360

GoToAssist

Identity & Access

LastPass

Pro

Central

GoToMyPC

CALL SUPPORT
We'll use your email address to have your information ready when you call. Please note that due to the increased demand for remote-work solutions, some wait times may be longer than normal.
Due to the increased demand for remote-work solutions, some wait times may be longer than normal. If you haven't yet, please try searching our knowledge base for faster answers.
If you wish to wait for a representative, enter your email address below so we can have your info ready when you call.
  • product image USE A DIFFERENT EMAIL Please enter a valid email address.
Skip this step
CALL SUPPORT
Call us using the phone number below:
Call us and provide the ticket number below:

CHANGE

Toll Free:

Long Distance:

Please Enter Valid Country Name

Open Ticket

Required
Required
Required
Required
Required
Required
Required
Required
Required
Required
Required
Required