HELP FILE

Installation Troubleshooting for Google Chrome (Mac)

    Are you having trouble installing the desktop app while using Google Chrome? There are a couple of things that you can try.

    Applies to Mac only; also see Windows info

    Restart the download.

    On the Launcher page, click download & run GoTo Webinar in the blue box on the launcher page. You should then see the " GoTo Webinar Opener" file begin downloading and display at the bottom of your screen.

    Run the GoTo Webinar Install file.

    If you do not see the "GoTo Webinar Launcher.dmg" file in your browser, you can retrieve it as follows:

    1. Press z + Shift + J on your keyboard to open the Downloads folder.

    2. When you see the GoTo Opener image, double-click it to launch the program.

    3. When prompted, click Open to launch GoTo Webinar.

    Approve the External Protocol Request.

    If you see the Launcher screen and it is covered by an "External Protocol Request" pop-up window, you'll need to click Open GoToOpener to continue.