HELP FILE

How do I join a webinar?

You have many options when it comes to joining webinars! You can use the desktop app on your Windows or Mac Computer, use a browser to join online, or even join on the go from the iOS or Android app.

Learn more and compare the 3 available join methods you may use.
Note: Are you an attendee just trying to prepare for your first webinar ahead of time? Run a system check to make sure your system is supported

Download the software now

To save you time, we've designed the desktop software to automatically install itself when you join a session. When you click  Download below, you will be launched into the waiting room of a test meeting.
Note: This is not a live session. As soon as you see the "Waiting for Olivia the Organizer" screen, you can close the app.

Windows

Mac

Join using the link in the Confirmation email (a)

Once you register for a session, you will receive a Confirmation email with a unique Join link. Open this link in any web browser to automaticlaly join the webinar!
Note: The Join link is marked as (a) in the screenshot below. See Compare Join Methods to learn more about which of the 3 available join methods you will use.

Join using the webinar ID (b)

If you don't have the Join link or are having trouble being automatically launched into session, you can join by manually entering the 9-digit webinar ID. This is also included in the Confirmation email (shown as (b) above).

  • If you are on a mobile device, first download the iOS, Android or Windows Phone app. Then open the app and enter the webinar ID.
  • If you are on a computer and have the desktop app installed, you can join directly from the app by right-clicking the daisy icon in the system tray (Windows) or toolbar (Mac), selecting Join and entering the webinar ID.

Compare join methods

When you join a webinar, there are 3 unique methods with which you can be launched into session. They will vary depending on things like operating system and browser type.

Instant Join app Desktop app Mobile apps
No download required – Join online from a web browser on your Windows, Mac, Linux or Google Chrome OS computer Desktop app required – Join from software downloaded onto your Windows or Mac computer Mobile app required – Join on the go from your mobile phone or tablet

Benefits:

  • Get into session quickly and easily

  • Join from almost any computer, even if not compatible with the desktop app

Benefits:

  • Access the full suite of features and tools

  • Use the full Control Panel to facilitate meetings

Benefits:

  • Join sessions on the go with one click

  • Present content using a virtual whiteboard (iPad only)

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