HELP FILE
Corporate Billing Portal FAQs
Corporate Billing Portal FAQs
The term "corporate" account (or "offline" account) refers to subscription plans that are managed by a LogMeIn sales representative (as opposed to being purchased online). Account settings and billing options for these "corporate" accounts are managed in the Corporate Billing Portal by both a billing contact in your organization and a LogMeIn representative.
Log in to the Corporate Billing Portal
The Corporate Billing Portal allows billing contacts for "corporate" GoToWebinar accounts to change billing contacts, edit Purchase Orders, and manage price quotes with a LogMeIn representative.
- You can log in directly at https://link.logmeininc.com/corp-billing , or
- Click Add Licenses from the Admin Center, then select a product for your existing subscription, or
- Click Go to Billing from the My Account page.
To log in to the Corporate Billing Portal, you will need a billing contact account's User ID and password.
If you have forgotten your password, click Forgot Password?, enter the User ID for your billing contact account, then click Submit to be sent a reset link via email to your billing contact account email address.Having trouble?
- You are not a billing contact for your "corporate" account. Learn more.
- You are a billing contact for your "corporate" account, but have attempted to log in with the wrong User ID and/or password.
Who is the billing contact for my corporate account?
A billing contact is a member of your organization (not a LogmeIn representative) that has special privileges that allow them to modify the payment and billing information, edit Purchase Orders, and manage price quotes with a LogMeIn representative – all via the Corporate Billing Portal. It is not possible to look up the name of a billing contact for your account online, unless you are the listed billing contact on the account.
If you have access to a GoToWebinar invoice, then you can see the billing contact listed there (along with their username). If you think you're the billing contact for your account but aren't sure, you can also try logging in to the Corporate Billing Portal at https://link.logmeininc.com/corporate-billing-login.
- If you can successfully log in, then you are a billing contact for your account. Learn more.
- If you are unable to log in, then either you are not the billing contact for your account or you are using the wrong username/password. If you have forgotten your password, click Forgot Password?, enter the User ID for your billing contact account, then click Submit to be sent a reset link via email to your billing contact account email address.
Note: The User ID for a billing contact account can be in either "user name" or "email" address format.
How do I change the billing contact for my corporate account?
- Log in to the Corporate Billing Portal as the current billing contact. The User ID (in "user name" or "email address" format) can be located on an emailed invoice.
- In the "Bill To" section on the right, click Edit.
- In the "Billing Address" section, make your desired changes.
- Click Save when finished.
How do I change my subscription plan for my corporate account?
To make a full or partial payment for an existing invoice instantly using a credit/debit card on the self-service portal, please see How do I make an online payment via the Corporate Billing Portal?
How do I change the frequency of my invoicing?
Where can I obtain a W-9 form for LogMeIn USA, Inc.?
How do I reactivate my corporate GoToWebinar account?
How do I cancel my subscription plan?
What can I do in the Corporate Billing Portal?
- View, accept, and reject price quotes
- View and/or print the last 20 invoices
- Update the following types of billing information
- Payment method
- Address (not including country)
- Phone number
- Add contacts to receive invoices via email
- Edit Purchase Orders and expiration dates
For more information, please see our Corporate Billing FAQs.
How do I access the Corporate Billing Portal for my corporate account?
- Go to the Corporate Billing Portal at https://link.logmeininc.com/corp-billing.
- Enter the User ID (located on any of your past emailed invoices) and password.
- Click Sign in to log in and access your corporate account. Note: If you have forgotten your password, click Forgot Password?, enter the User ID for your billing contact account, then click Submit to be sent a reset link via email to your billing contact account email address.
What payment methods are available?
How can I update my payment method?
Alternatively, a billing contact can submit a request to Corporate Account Services.
Additionally, the following payment methods are available:
- Credit or debit card
- For more information about how to make a full or partial payment instantly online, please see How do I make an online payment via the Corporate Billing Portal?
- Electronic payment/bank transfer
- Check
- Direct debit/ACH/recurring bank transfer
- Log in to the Corporate Billing Portal at https://link.logmeininc.com/corp-billing.
- Click the Payment Method tab in the top navigation.
- Make your desired changes.
- Click Save when finished.
Alternatively, the billing contact can contact Customer Care by scrolling to the bottom of this article and selecting a contact option for further assistance.
How do I obtain a copy of my invoice?
All invoices are delivered via email, and the billing contact can obtain a copy by logging in to the Corporate Billing Portal.
Alternatively, a billing contact can submit a request to Corporate Account Services.
For all other accounts whose billing contact has purchased a subscription plan via a LogMeIn Sales representative and receives emailed invoices for each renewal, a billing contact will use the Corporate Billing Portal to view and/or print the last 20 invoices from their invoice history.
- Log in to the Corporate Billing Portal at https://link.logmeininc.com/corp-billing. Note: Unlike with the Billing Center, billing contacts using the Corporate Billing Portal are provided with a separate User ID (in "user name" or "email address" format, located on an emailed invoice) that is separate from their GoToWebinar login. Learn more.
- Click the Invoice History tab in the top navigation.
- Click the Invoice Number or PDF to view.
Alternatively, a billing contact can submit a request to Corporate Account Services.