How do I send a Certificate of Attendance?

A certificate proves that attendees joined the webinar. If enabled, a link to the digital certificate will automatically be included in the follow-up email.

The certificate look and language will depend on the customization of the webinar. If you don't add a logo or choose a theme color, the certificate will default to gray and include the GoToWebinar's logo.
Note: This is a certificate of attendance. Attendees will receive a certificate as long as they join the webinar (even if they don't stay the entire duration).

  1. Sign in to your account at
  2. Schedule a new webinar event or open an existing one.
  3. Open the Emails section. Under "Follow-Up Email", click the To attendees field. Note that absentees cannot receive certificates.
  4. Check the "Include certificate with follow-up email" box. You can preview a standard certificate by clicking Preview(customization will not be displayed).

    Note: The features that are available on your account may vary depending on your subscription plan.

  5. Click Save.

    Important: If attendees don't receive their certificate, there is no way for organizers to send another one. See Why didn't my attendee receive their certificate?.