LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge).

The GoTo support site no longer supports Safari 15. Please upgrade your browser to Safari 16 (or newer) or switch to a supported browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge.

Hassle-free webinar software. Discover GoTo Webinar.

We are currently experiencing an unplanned outage for this product. View Service Status
  • Support
  • Products

    Explore support by product

    GoTo Connect

    All-in-one phone, meeting and messaging software

    GoTo Meeting

    Video and audio meeting software

    GoTo Webinar

    All-in-one webinar and virtual events software

    GoTo Room

    Conference room hardware

    GoTo Training

    Online training software

    OpenVoice

    Audio conferencing software

    Grasshopper

    Lightweight virtual phone system

    join.me

    Video conferencing software

    LogMeIn Resolve

    IT management & support

    LogMeIn Resolve MDM

    Mobile device management

    LogMeIn Pro

    Remote device access

    LogMeIn Central

    Remote monitoring & management

    LogMeIn Rescue

    Remote IT support

    GoToMyPC

    Remote desktop access

    GoToAssist

    Remote support software

    Hamachi

    Hosted VPN service

    RemotelyAnywhere

    On-prem remote access solution
  • Community
  • Trainings
  • Service Status
  • Try the improved My Cases portal

    Easily manage your ticket, track its status, contact us from an existing case, and more.

    Sign in to try
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • Contact Support
  • Service Status
  • User Avatar User Avatar
    • Support
    • Contact Support
    • Browse Products
    • Service Status
    • Community
    • Trainings
    • Sign in
    • User Avatar
    • My Account
    • Personal Info
    • Sign In & Security
    • My Cases
    • Billing Center
    • https://link.goto.com/myaccount-billing
    • My GoTo Connect
    • My Meetings
    • My Webinars
    • My Trainings
    • My Conferences
    • My Resolutions
    • My Mobile Devices
    • My Sessions
    • My Sessions
    • My Incidents
    • Sign out
product logo
Back button image Back
Back button image
product logo

Best practices for GoTo Webinar

From planning stages to running the session and beyond, use these tips and best practices to ensure the success of your team and participants.

Before event

We recommend that organizers and panelists prepare both their system and the event details ahead of time for a smooth experience on event day. While both roles can participate in the event via the web browser, the desktop app provides the best experience with access to our full feature set.
  1. Install the applicable desktop app depending on the platform you are using for your session:
    • Classic experience (supports all event types)
    • GoTo experience (supports standard live and webcast sessions)
  2. Verify your internet connection. To prevent interruptions, we recommend connecting your computer directly to the internet via an Ethernet cable, rather than connecting via Wi-Fi.
  3. Verify your bandwidth meets the system requirements.

    Troubleshooting: If your connection is slow or unreliable, we recommend the following:

    • Use efficiency mode when joining the session.
    • Use the phone option for your audio rather then the computer's mic and speakers (VoIP).
    • Turn off your webcam to save bandwidth.

  4. Add at least 1 co-organizer to the event in case you have to leave early or run into any technical issues. It's also helpful to have someone else available to manage incoming questions, chats, and break rooms.
  5. Make sure you have prepared any materials you want to use for engagement with your participants:
    • Polls and/or surveys
    • Handouts
    • Certificates

Day of event

Remove the stress and pre-event jitters with this checklist for the minutes leading up to the event.

15-30 minutes before start time

  1. Organizers & Panelists, open and review all presentation materials to make sure they are ready to share, including any visuals, PowerPoints, pre-uploaded videos or handouts, and surveys/polls.
  2. Organizers, confirm the recording settings are in place to your liking, including the storage location (online/cloud or local). Familiarize yourself with how to start the recording when it's time.
  3. Organizers, from your dashboard, use the practice mode to test your audio, sharing functionality, and camera beforehand. We strongly recommend having your co-organizers and panelists join the practice session to run through their settings as well and do a sound check.
    • Note the dial-in phone number and webinar ID in case anyone loses internet and needs to dial in by phone for the audio.
    • For anyone who is using the 'Phone Call' audio option, make sure they have that selected in the audio settings to prevent feedback.
    • You can start the real event from practice mode when you're ready by selecting Start Broadcast. While in practice mode, only organizers and panelists can speak and hear each other.
  4. For anyone who will be presenting their screen, close all unused applications and programs running on your computer and silence/turn off all mobile devices to minimize distraction and unintended noises or alerts while presenting.

5-10 minutes before start time

  1. Presenters, have any PowerPoints ready to go in 'Slide Show' mode. You can begin sharing your screen at this point as well.
  2. Organizers, select Start Webinar at the top of your control panel. You can also start the session from practice mode or your dashboard.

    Result: This will put you into pre-broadcast mode and allow any attendees who have joined early to enter the waiting room or 'lobby'. They will not be able to hear any audio at this point, but they will see any shared screens. Organizers and presenters can speak to and be heard by each other in this mode.

Scheduled start time (or just before)

  1. Organizers, let your team know you are going to begin and then select Start Broadcast.
  2. Organizers, unless you set up auto-record beforehand, press Record now.

    Result: Attendees will hear a short recorded message that the presentation is now starting and then they will hear the audio of any organizers or presenters, in addition to the shared screens they could already see.

After event

Congratulations on a successful event! Learn what tools are available to you now as an organizer.

  1. Find your recording, see the transcripts and notes if applicable, and share with your team or participants as desired.
  2. View analytics from your session such as the engagement rate and participant count and generate various reports based on the details you want to dive into.
  3. Update or re-send any follow-up emails if needed and ensure your certificates are attached if applicable.

Attendees

Welcome! Here are a few tips to get you ready to participate in your session(s). If you are a Panelist or Co-organizer, see the other tabs for tips on your experience.
  1. Make sure you have registered for the session ahead of time.
  2. Join before the scheduled start time if possible. We recommend joining via a Chrome or Edge-based browser, though you can download the free desktop or mobile app as well. If using one of the apps, do not create an account or sign in.
    Tip: Events often have limited spots for the live sessions. Registration is required to be able to participate in an event, however, it does not guarantee access, especially if you join late or have to leave and come back. You may find the session is already full at that point as hosts typically protect their sessions by allowing for higher registration numbers than live participants, knowing people can't always attend as planned.
  3. Select your desired audio (options may vary per session depending on the organizer's preferences):

    Result: Depending on when you join, you may or may not hear anything at that time. If the session has not started yet, you are in a waiting room or 'lobby' where you will see any shared screens, but not hear any audio yet. When the broadcast begins, you will hear a recorded message letting you know that the broadcast is beginning and that all attendees are now in listen-only mode. This means that you are muted (and usually cannot unmute yourself), but will be able to hear the organizers and presenters speak.

    Troubleshooting: If the broadcast has started and you still cannot hear anything, check that your speakers or headphones are properly plugged in, that the right audio device and mode is selected in your audio settings, and that your speaker volume is turned up. You can test your audio before or during the session from the audio settings pane in your control panel.

  4. Learn how to engage in your session (options may vary depending on the platform your organizer is using to host):
    • Engage in a webinar (Classic)
    • Ask questions
    • Use reactions or raise your hand
    • Use live captions
    • Contact the organizer of the webinar

Need help?

Contact icon Contact support
Manage Cases icon Manage cases
Community icon Ask the Community
Training icon Attend trainings
Video icon Watch videos
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • About Us
  • Terms of Service
  • Privacy Policy
  • Trademark
  • Do Not Sell or Share My Personal Info
  • Browse Products
  • Copyright © 2025 GoTo Group, Inc. All rights reserved

Collaboration Products

GoTo Connect

GoTo Meeting

GoTo Webinar

GoTo Training

join.me

Grasshopper

OpenVoice

Remote Solutions Products

GoTo Resolve

Rescue

GoToAssist

Access Products

Pro

Central

GoToMyPC