1. Install the applicable desktop app depending on the platform you are using for your session:
   • Classic experience (supports all event types)
   • GoTo experience (supports standard live and webcast sessions)
2. Verify your internet connection. To prevent interruptions, we recommend connecting your computer directly to the internet via an Ethernet cable, rather than connecting via Wi-Fi.
3. Verify your bandwidth meets the system requirements.

   Troubleshooting: If your connection is slow or unreliable, we recommend the following:

   • Use efficiency mode when joining the session.
   • Use the phone option for your audio rather then the computer's mic and speakers (VoIP).
   • Turn off your webcam to save bandwidth.

4. Add at least 1 co-organizer to the event in case you have to leave early or run into any technical issues. It's also helpful to have someone else available to manage incoming questions, chats, and break rooms.
5. Make sure you have prepared any materials you want to use for engagement with your participants:
   • Polls and/or surveys
   • Handouts
   • Certificates

Remove the stress and pre-event jitters with this checklist for the minutes leading up to the event.

Congratulations on a successful event! Learn what tools are available to you now as an organizer.

1. Find your recording, see the transcripts and notes if applicable, and share with your team or participants as desired.
2. View analytics from your session such as the engagement rate and participant count and generate various reports based on the details you want to dive into.
3. Update or re-send any follow-up emails if needed and ensure your certificates are attached if applicable.

1. Make sure you have registered for the session ahead of time.
2. Join before the scheduled start time if possible. We recommend joining via a Chrome or Edge-based browser, though you can download the free desktop or mobile app as well. If using one of the apps, do not create an account or sign in.
   Tip: Events often have limited spots for the live sessions. Registration is required to be able to participate in an event, however, it does not guarantee access, especially if you join late or have to leave and come back. You may find the session is already full at that point as hosts typically protect their sessions by allowing for higher registration numbers than live participants, knowing people can't always attend as planned.
3. Select your desired audio (options may vary per session depending on the organizer's preferences):

   Result: Depending on when you join, you may or may not hear anything at that time. If the session has not started yet, you are in a waiting room or 'lobby' where you will see any shared screens, but not hear any audio yet. When the broadcast begins, you will hear a recorded message letting you know that the broadcast is beginning and that all attendees are now in listen-only mode. This means that you are muted (and usually cannot unmute yourself), but will be able to hear the organizers and presenters speak.

   Troubleshooting: If the broadcast has started and you still cannot hear anything, check that your speakers or headphones are properly plugged in, that the right audio device and mode is selected in your audio settings, and that your speaker volume is turned up. You can test your audio before or during the session from the audio settings pane in your control panel.

4. Learn how to engage in your session (options may vary depending on the platform your organizer is using to host):
   • Engage in a webinar (Classic)
   • Ask questions
   • Use reactions or raise your hand
   • Use live captions
   • Contact the organizer of the webinar