HELP FILE

How do I approve or deny registrants?

    Organizers can choose to manually approve or deny webinar event registrants. Otherwise, automatic approval is selected by default.

    Change approval method

    1. Sign in to your account at https://dashboard.gotowebinar.com.
    2. On the Dashboard, either schedule a new event or select an existing one.
    3. Scroll and open Registration. Under Approval, select one of the approval options.

      • Automatic Approval – Registrants will immediately receive confirmation on how to join the event once they register.
      • Manual Approval – You must approve registrants before they receive a confirmation on how to join the event.

    4. If you'd like to receive a notification every time an attendee registers, enable Registration Notification > Send Email. The email will be sent to your GoTo Webinar account email address.

      Note: Registration notifications are not available for virtual events.

    Approve, deny, or cancel a registrant

    1. Sign in to your account at https://dashboard.gotowebinar.com.
    2. On the Dashboard, select the icon notifying you of pending registrants. You can use this view to view registrant details as well.
    3. Choose one or multiple registrants from the Pending list and select Approve or Deny.

      • Approved registrants will receive a confirmation email and be moved to the Approved tab. You can still cancel their registration after they've already been approved.
      • Denied registrants will be moved to the Denied tab. You can still approve their registration after they've already been denied. If denied, you can choose to send a "registration denied" email.