Articles

Why do I get a "Do you want to allow GoTo to make changes to your device" message? Why isn't the download working? Allowlisting and Firewall Configuration How much bandwidth is used during a session? It says my system is not supported – what do I do? Steps for Installing on Windows Steps for Installing on Mac More Download Help Uninstall GoTo Training About the GoTo Opener What is the Multi-User Launcher/Opener MSI? Uninstall the GoTo Opener GoTo Training System Requirements for Organizers View the GoTo Training System Requirements for Attendees How do I start a scheduled training? (Classic) How do I schedule a training? (Classic) How do I copy a training? (Classic) How do I schedule a training from the web? (Classic) Share Trainings, Manage Registration and Send Emails How do I start a Train Now session? (Classic) How do I cancel a training? Classic) What is the maximum number of people who can attend my session? Can I practice my training? Understand Session and Account Roles What is my training ID? Configure Default Training Settings (Classic) How do I send attendees a Certificate of Completion? (Classic) How do I create and manage polls? (Classic) How do I create and manage evaluations? (Classic) How do I charge my attendees for trainings? How do I create a new test and add it to a training? (Classic) How do I create and manage materials? (Classic) What are Catalogs? What is the Library? How do I share materials with attendees? Why do I get a "could not connect" error when I try to join a session? Join Help and FAQs How do I register for a training? I can't join my session Compare Join Methods Do I need an account to join a session as an attendee? Which method will I use to join my session? What does "the training is full" mean? What does "Waiting for Organizer" mean? How do I join a test session? What are the different ways I can join a training? How do I join a training in GoTo? View the GoTo Training System Requirements for Attendees Provide Toll-Free Numbers (Classic) What are the available audio options? How do I set default audio options? (Classic) Provide International Phone Numbers (Classic) Audio Help and FAQs Can I provide my own phone numbers for the training? Manage Preferences for the Windows Desktop App (Classic) Manage Preferences for the Mac Desktop App (Classic) How do I set default audio options? (Classic) Configure Default Training Settings (Classic) GoTo App for Mobile Devices How do I present from my iPad? How do I manage my trainings from an iOS device? How do I share my webcam from an iOS device? How do I join a training from an iOS device? What permissions does the Android app require? Manage Trainings via Android GoTo Training App for iOS FAQs GoTo Training App for Android FAQs Join Trainings via Android Why do I get a "could not connect" error when I try to join a session? Allowlisting and Firewall Configuration What security does the web version use? Security FAQs Test Your Network Settings (Windows) Is GoTo Training GDPR compliant? Is my GoTo product HIPAA compliant? Is there an outage? Third-Party Provider IP Ranges for Audio, Video, and Screen Sharing Services

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Why don't I see the webcams option? How do I launch a poll during the training? How do I start the timer? How do I share files? How do I use drawing tools? How do I use virtual backgrounds? How do I use Remote Control? How do I change my webcam background using ChromaCam in GoTo Training? How do I manage phone audio using keypad commands? Why can't anyone hear me? Why can't I connect to audio with my mic and speakers (VoIP)? Why can I hear audio but not see the presentation? Why can't I hear anyone? How do I fix poor, choppy or robotic audio quality? Why do I hear beeping when I am in session? How do I fix audio feedback (echo, static) during my session? How do I switch audio modes? Are there activities and breakout room FAQs? What are Activities and Breakouts? What are some best practices to running activities and breakouts? Activities and Breakouts Guides What file types are supported when sharing an image, file, or video? How do I start and assign breakout rooms during a training? How do I share files? How do I view a shared recording? Organizer Recording FAQs Are webcams included in my session recording? (Classic) How do I manage and share session recordings? (Classic) How do I share recordings with others? (Classic) How do I choose my recording method? (Classic) How do I generate a report? (Classic) View Training History Report Evaluation Report Registration Report Test Report and Test Report by Date Attendee Report

Articles

Why can't I access my account? Why didn't I get my "Reset Password" email for my account? How do I unsubscribe from your mailing lists? Who is the billing contact for my account? What's the difference between online and corporate accounts? Where can I see my account information? How do I sign in? Change Your Display Name Change Your Display Language Change Your Email Address I forgot my password Connect Your Social or Other Account for Sign-In Change Your Time Zone Change Your Account Password Change Your Profile Picture Login Verification FAQs How do I manage my trusted devices? Account Management FAQs My Account FAQs I forgot my account password, how do I reset it? Why can't I change my subscription plan or billing info online? Compare Subscription Plans How do I change my current GoTo Training subscription plan? How do I cancel my GoTo Training subscription plan? Subscription Plan FAQs How do I reactivate my GoTo Training subscription plan? Why am I being charged sales tax or VAT/GST for GoTo Training? Cancellation and Refund FAQs How do I change my billing frequency? How do I add a subscription plan or free trial for a different product? How do I unsubscribe from your mailing lists? Create User Groups Manage Account-Wide Settings in the Classic GoTo Admin Center What's New in the Classic GoTo Admin Center? Using the GoTo Admin Center (classic) Delete Users Manually Add Users to Your Account in the Classic GoTo Admin Center Create and Manage Settings Templates Create Reports in the Classic GoTo Admin Center Manage Products for Users Customize Welcome Emails Manage Feature Settings for Users Resend Welcome Email Manage Account Info for Users Delete a User Group Download Past Reports in the Classic GoTo Admin Center View Administrative Activity History Manage Custom User Fields Manage Organization Users Add Logos and Branding Why can't I change my subscription plan or billing info online? Who is the billing contact for my account? What's the difference between online and corporate accounts? How do I access my GoTo Training invoice history? How do I change my payment method for GoTo Training? How do I cancel my GoTo Training subscription plan? How do I sign in to my billing portal? How do I change the billing contact for my account? Billing Center FAQs How do I change my billing frequency? Corporate Billing Portal FAQs How do I add user licenses on my GoTo Training subscription plan? How do I add a subscription plan or free trial for a different product? How do I subscribe to GoTo Training at the end of my free trial? How do I verify my email address to view my GoTo invoices? Set Up Enterprise Sign-In Using AD FS 2.0 Set Up Enterprise Sign-In using AD FS 3.0 Set Up a Custom Enterprise Sign-In Configuration Identity and Access Management Provider Support Set Up Enterprise Sign-In (single sign-on) Using the Organization Center Adding a TXT Record to a DNS Server Set Up Domains in the Organization Center Manage Organization Users Add Your Identity Provider to the Organization Center Set Up an Identity Provider How do I sign in using single sign-on? Is Enterprise Sign-In right for me? SAML Signing Certificate for Enterprise Sign-In Configure Provisioning for GoTo Products Using OneLogin Active Directory Connector v2 Requirements Configure the Active Directory Connector v2 Run the Active Directory Connector v2 Install Active Directory Connector v2 Update the Active Directory Connector Uninstall the Active Directory Connector Using the Organization Center Set Up and Run User Sync Manage Organization Users Set Up Automated User and Product Provisioning Manage Custom Attributes (optional) Manage User Sync Rules Is automated provisioning right for me? Automated Provisioning Options Why am I getting an "Insufficient Permissions" error message? Troubleshoot the Active Directory Connector
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