Why didn't I get my "Reset Password" email?
Did you try resetting your password for your GoToTraining account, but never received the "Reset Your Password" email? There are a few things that might have caused this:
- You might have used the wrong email address.
- You were invited to attend a session and don't need an account.
- The email might be in your spam folder or have been blocked.
You might have used the wrong email address.
When you enter an email address on the Reset Password page, GoToTraining will show you the confirmation page regardless of whether you entered the right email address or not. To protect your account's security, we cannot confirm whether or not the email address you entered is registered with our system.
If you can't remember the email address, contact Customer Care by scrolling to the bottom of this article and selecting a contact option to have them help you identify which email address is actually associated with your account.
Quick tip! Make sure you entered the right email address associated with your GoToTraining account or try using another email address that the account might have been created under.
You were invited to attend a session and don't need an account.
If you were invited to attend a training by someone else, then you are not required to have an account to join. And since you don't need an account, then you don't need to reset your password!
If you clicked log in while you were trying to join another person's training (not your own), then most likely you have joined successfully already and are just waiting for the organizer to start the training. Just sit tight until the organizer arrives.
Quick tip! If you're joining a session as an attendee, you do not need an account.
The email might be in your spam folder or have been blocked.
In some cases, the spam filtering system on your email client might have misidentified the automated "Reset Your Password" email as being spam. It's also possible that your company's servers might have blocked your email due to security firewalls. Contact your company's IT department and ask them to whitelist our domain names so that they are not automatically blocked.
Quick tip! Check the "Spam" folder in your email inbox and confirm the listed domain names are whitelisted.