HELP FILE

Why am I hitting Error 12007

Error 12007 means that the server name or address could not be resolved. If you hit this error while starting or joining a session, it is usually caused by the network security.

Check your firewall allowlist

If you or your company uses firewall allowlisting to restrict network access to only specific websites or software, check our Optimal Firewall Configuration to ensure there is no missing allowlisting and that your service can connect.

Install via MSI or DMG

Domain admins can install GoToTraining via MSI and run the app as an admin to ensure proper clearance.