HELP FILE

What's new in GoToTraining?

Keep track of what's going on with GoToTraining and learn about our newest features and changes. Please keep in mind that if you do not have the newest version and/or build of the desktop application, you may not see all of the features and bug fixes listed below.

LogMeIn Admin Center (v5.37.0) – August 27, 2021

New!

New & Refreshed User Roles
The user roles in the LogMeIn Admin Center have been updated (within the User Details page, per user and on the Add Users page) to the following:
  • (New!) Member – An end user with no Admin Center access (this role is newly listed but was previously applied when the "Administrator for this account" setting was disabled).
  • Manager – A user with Admin Center access and selected permissions and specific groups. If no groups are selected, the manager can manage the selected permissions for all users in the account.
  • Admin – A manager with all permissions except to manage other admins.
  • Super Admin – An admin with all permissions, including managing other admins (this role has been renamed, and previously applied when the "Full access to all account privileges" setting was enabled).
All permissions available for the Manager role remain unchanged (e.g., Add and Delete Users, Manage Products, etc.).

New!

Support for Multiple Subgroups and Assignments
The user groups in the LogMeIn Admin Center now support assigning multiple subgroup levels (e.g., Group > Subgroup 1, Subgroup 2, Subgroup 3, etc.), and those subgroups can be assigned to either another subgroup or a parent group (e.g., Subgroup 3 can be assigned to Subgroup 2, Subgroup 1, or Group). Additionally, a tooltip will display the full list of group/subgroup(s) on both the User Details and Manage Users pages if the name of the group/subgroup exceeds the character limit.
Note: Each parent group and/or subgroup name must be unique.
Previously, only a single subgroup could be created (e.g., Group > Subgroup), and each subgroup could only be assigned to a parent group (i.e., subgroups could not be assigned to other subgroups).
If a user – who is already assigned to groups/subgroup(s) – has their user group assignment changed within User Details, the user will become unassigned from all existing groups/subgroup(s) and only assigned to the updated group/subgroup(s).

Instant Join App – August 17, 2021

Improved:

  • Fixed an issue where attendees joining from a browser saw PST instead of PDT as the time zone

Corporate Billing Portal – July 22, 2021

Sign in now!

New!

Ability to Turn Off Automatic Renewal for Corporate Account Subscriptions

Desktop App (v10.17.0, b19796) – July 1, 2021

Download now on Windows and Mac!

Improved:

  • Fixed an intermittent issue where the Windows app crashed when users joined a session
  • Fixed an intermittent issue where the Windows app crashed when users shared webcams using a 3rd party service
  • Fixed an issue where the Mac app crashed on older operating systems when viewing test results

Desktop App (v10.16.0, b19598) – April 26, 2021

Download now on Windows and Mac!

New!

Desktop Notifications No Longer Supported
Desktop notifications (for app upgrades, discounts, product information and news) is no longer supported. Stay up to date with the latest versions on this article.

Improved:

  • Fixed an intermittent issue where a promoted organizer couldn't share their webcam
  • Fixed an issue where the Control Panel became unresponsive during tests, polls, video sharing in full screen mode
  • Fixed an issue where late Windows co-organizers could not record the session
  • Fixed an issue where shared content (shared screen or poll results) became off-centered when Mac organizers moved the window
  • Fixed an issue where the pre-populated Chat message did not disappear
  • Presenters cannot share their screen while polls are in progress
  • Updated copyright to 2021

Active Directory Connector (v2.1.0.467) – March 10, 2021

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Improved:

  • Updated the text for "Jive PBX Extension" to "GoToConnect PBX Extension" in the Edit attribute mapping configuration window.
  • Fixed an issue in which the user was not able to resize the Active Directory Connector window.

LogMeIn Admin Center (v5.29.0) – January 15, 2021

Improved:

  • All references to the following texts have been updated throughout the Admin Center:
  • Added feature description to the Custom Field pane in Admin Settings. Learn more about managing custom fields.
  • Updated User Status feature so that accurate messaging with further instruction is reflected within their status on both the Manage Users and User Details pages.
  • Fixed issue in which the "Status" tooltip window was displayed as transparent on the Manage Users page.
  • Fixed issue in which the Custom URL radio button can be selected within the Personal Meeting Room pane in Admin Settings.
  • Fixed issue in which the account name value was missing in user invitation emails.

Desktop App (v10.15.0, b19228) – Jan 7, 2021

Download now on Windows and Mac!

New!

Support for macOS Big Sur (11)
Users running macOS Big Sur (11) can now download and install the desktop app to start and join sessions! Users running the new OS will be prompted to allow screen recording when they share a screen or take a screenshot in GoToTraining. If users choose Deny and wish to give permission at a later time, they can go into their computer's Security & Privacy preference pane to enable access and restart the GoToTraining app for the permission to take effect.

LogMeIn Admin Center (v5.28.0) – November 16, 2020

New!

Updates to "Invite User" Flow
Admins can now invite users that have an active profile in another account, and those users can choose to accept or decline the invitation. If accepted, their user profile will move to the new account, along with their session history, upcoming scheduled sessions, and recordings. If users do not take action, admins can resend the invitation or delete them. Previously, users (whose profiles already existed in our system) were required to contact Customer Care in order to transfer to a new account.
Updates to Product Logos for User Statuses

Admins can now easily recognize users who have been invited to join their account but have not yet activated their account by the hollow product logos () displayed for the user under the Product status column on the Manage Users page. Alternatively, when the user joins the admin's account, their product logos are filled in (). Previously, the product logos were filled regardless of status. View more information about changing user statuses.

Improved:

  • The "Delete Users" window includes more details on how to retain user data if needed.
  • All references to the following texts have been updated throughout the Admin Center:

    • Suppress email notification has been changed to Do not notify users about this change when a user's product access and/or role has changed
    • Invited has been changed to Invite sent under the user Status column
    • Reinvite has been changed to Resend under the user Status column for re-sending the Welcome email invitation

Desktop App (v10.14.0, b18962) – Nov. 4, 2020

Improved:

  • Localization updates

LogMeIn Profile Management Portal Service – October 23, 2020

New!

Other Ways to Sign In – Support for LastPass and Apple Accounts
Users now have the ability to connect their LastPass and/or Apple account to their LogMeIn product user account at https://profile.logmeininc.com/signin-security. Once connected, users can sign in to their LogMeIn product account instantly by selecting their connected account on the product sign in screen or on the My Account page at https://myaccount.logmeininc.com. Previously, users could only connect their Facebook, Google, LinkedIn, and/or Microsoft accounts.
Note: As before, if an account admin has enforced SAML SSO (Enterprise Sign-In) as the only sign-in method for all users on the account, those users will not be presented with any additional sign-in options.

LogMeIn Admin Center (v5.27.0) – October 20, 2020

New!

Manage Report Access for Agents
Account admins can now configure the "Access to recordings and reporting" pane in Admin Settings to choose between allowing agents to access both session recordings and reporting for all users, or only allowing agents to access their own session recordings (which excludes reports). Previously, this account-wide setting could only be configured for session recordings, not reports.
Note: By default, admins are able to view all reports and session recordings for agents.
Additionally, all existing accounts before this release will continue to be configured to allow all agents to access all recordings and reports, whereas all accounts created after this release will be configured to restrict agents to access only their own recordings and excludes access to reports. However, this account-wide restriction/allowance privilege can be changed for all users within the account's Admin Settings.

Improved:

  • Fixed issue in which scrolling through data displayed tables was not rendering properly when using Safari.

LogMeIn Admin Center (v5.27.0) – October 20, 2020

New!

Manage Report Access for Agents
Account admins can now configure the "Access to recordings and reporting" pane in Admin Settings to choose between allowing agents to access both session recordings and reporting for all users, or only allowing agents to access their own session recordings (which excludes reports). Previously, this account-wide setting could only be configured for session recordings, not reports.
Note: By default, admins are able to view all reports and session recordings for agents.
Additionally, all existing accounts before this release will continue to be configured to allow all agents to access all recordings and reports, whereas all accounts created after this release will be configured to restrict agents to access only their own recordings and excludes access to reports. However, this account-wide restriction/allowance privilege can be changed for all users within the account's Admin Settings.

Improved:

  • Fixed issue in which scrolling through data displayed tables was not rendering properly when using Safari.

LogMeIn Admin Center (v5.26.0) – October 01, 2020

Improved:

  • Fixed issue that caused overlapping text when resizing the browser and GoToAssist Remote Support is listed among other products under the New User Settings Template pane.

LogMeIn Admin Center (v5.25.0) – September 30, 2020

New!

New Email Templates Available to All Admins
All account admins are now enabled to use the new Welcome and Assignment Change email templates, which were introduced to most accounts in a previous release. Admins can view and configure these new email templates within Admin Settings under Email Customizations.

Desktop App (v10.13.1, b18705) – Sep. 25, 2020

Download now on Windows or Mac!

Improved:

  • The Mac Recording Manager has been updated to use the OS API when converting recordings
  • The Mac Recording Manager has an updated Daisy icon
  • Fixed an intermittent issue where the app would crash due to bad connections

Instant Join App and Web Portal – Aug. 25, 2020

New!

25 webcams now available on GoToTraining
A training (including activities & breakouts) can now display up to 25 webcam feeds at once. Previously, it was only possible for 6 webcams to be shared at one time.

Desktop App (v10.12.0, b18425) – Aug. 3, 2020

Download now on Windows or Mac!

Improved:

  • The Windows Recording Manager has been updated to use the OS API when converting recordings
  • Fixed an issue where the Recording Managers sorted the recordings from oldest to newest
  • Fixed an issue where texts overlapped in the Viewer
  • Fixed an issue where Mac users hit a delay when accessing their meeting preferences

Web Portal – July 15, 2020

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Improved:

  • Privacy Policy link has been updated
  • Fixed an issue where users could not log in to their account due to too many redirects
  • Fixed an issue where attendees had the ability to download a recording even though downloading was disabled in the organizer account settings

iOS app (v6.5.2) – June 26, 2020

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Improved:

  • Fixed an issue where the app displayed the first 6 cameras to be shared

Web Portal – Apr. 8, 2020

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Improved:

  • Registrant emails (confirmation emails, follow-up emails, etc.) no longer include the attendee's first and last name