HELP FILE

System Requirements for Attendees

    You can attend a training from anywhere, anytime using a compatible computer or mobile device! When you join a training from a computer, you'll be taken to the browser or desktop app depending on your operating system and your organizer's settings.

    If you are an organizer, see System Requirements for Organizers.

    Join by downloading the desktop app on a computer

    To get the most out of GoToTraining, you can download and install the full-featured desktop software on your Windows and Mac computer. Learn more.

    Table 1. Desktop app requirements
      Requirements
    Operating system

    Windows 7 – Windows 11

    Mac OS X 10.9 (Mavericks) - macOS 12 Monterey

    Internet connection 1 Mbps or better (broadband recommended)
    Software

    GoToTraining desktop app

    JavaScript enabled

    Hardware

    2GB or more of RAM

    Microphone and speakers

    Webcam (if desired)

    Join from a web browser (no download required)

      Requirement
    Operating system

    Windows computer

    Mac computer

    Linux / Ubuntu computer

    Google Chrome OS (Chromebook)

    Web Browser

    Google Chrome (most recent 2 versions)

    Mozilla Firefox (most recent 2 versions) (Linux only)

    Microsoft Edge (most recent 3 versions) (new experience only)

    Internet connection

    1 Mbps or better (broadband recommended)

    3G connection or better (WiFi recommended for VoIP audio) for Chromebooks

    Software No download required
    Hardware

    Microphone and speakers (headset recommended**)

    Note: ** Most devices have built-in speakers, but you will get much better audio quality while using VoIP if you use a headset. You can also use your phone to dial in to the audio connection.

    Join from a mobile device

    Table 2. Mobile device requirements
      Requirement
    Operating system

    iOS 9 - iOS 12

    Android 5 (Lollipop) - Android 9 (Pie)

    Device

    iPhone 4S or newer

    iPad 2 or newer

    Software

    Free iOS app

    Free Android app

    Hardware Microphone and speakers (headset recommended**)
    Note: ** Most devices have built-in speakers, but you will get much better audio quality while using VoIP if you use a headset. You can also use your phone to dial in to the audio connection.