HELP FILE
System Requirements for Attendees
You can attend a training from anywhere, anytime using a compatible computer or mobile device!
If you are an organizer, see System Requirements for Organizers.
Join by downloading the desktop app on a computer
To get the most out of GoToTraining, you can download and install the full-featured desktop software on your Windows and Mac computer. Learn more.
| Requirements | |
|---|---|
| Operating system | Windows 7 – Windows 10 Mac OS X 10.9 (Mavericks) - macOS Big Sur (11) |
| Internet connection | 1 Mbps or better (broadband recommended) |
| Software | GoToTraining desktop app JavaScript enabled |
| Hardware | 2GB or more of RAM Microphone and speakers Webcams (to use HDFaces) |
Join from a web browser (no download required)
Using the GoToTraining Instant Join app, you can join trainings entirely within your web browser (rather than installing and using the GoToTraining desktop app). Learn more.
| Requirement | |
|---|---|
| Operating system | Windows computer Mac computer Linux / Ubuntu computer Google Chrome OS (Chromebook) |
| Web Browser | Google Chrome (most recent 2 versions) Mozilla Firefox (most recent 2 versions) (Linux only) |
| Internet connection | 1 Mbps or better (broadband recommended) 3G connection or better (WiFi recommended for VoIP audio) for Chromebooks |
| Software | No download required |
| Hardware | Microphone and speakers (headset recommended**) |
Note: ** Most devices have built-in speakers, but you will get much better audio quality while using VoIP if you use a headset. You can also use your phone to
dial in to the audio connection.
Join from a mobile device
| Requirement | |
|---|---|
| Operating system | iOS 9 - iOS 12 Android 5 (Lollipop) - Android 9 (Pie) |
| Device | iPhone 4S or newer iPad 2 or newer |
| Software | Free iOS app Free Android app |
| Hardware | Microphone and speakers (headset recommended**) |
Note: ** Most devices have built-in speakers, but you will get much better audio quality while using VoIP if you use a headset. You can also use your phone to
dial in to the audio connection.