HELP FILE

Switch Audio Modes in Session

You can switch the audio mode you use to connect to the session while the session is in progress (i.e., switch from Computer/Internet mode to Phone mode or vice versa). This can be useful if you are having issues connecting with your current method. If you do not see either the Computer audio or Phone call options, then it's possible that the organizer disabaled the option for this session. If they used custom audio information, then you will see specific instructions from the organizer instead of the built-in audio options.

There are many ways to connect to a session. Switch among these audio modes during a session at any time.

Switch Audio Modes Using the Desktop App

  1. At the top of the Control Panel, expand the Audio tab.
  2. Use the radio buttons to select either Computer audio, Phone call, No audio. If you do not see either the Computer audio or Phone call options, then it's possible that the organizer disabled the option for this session. If they used custom audio information, then you will see specific instructions from the organizer instead of the built-in audio options.

    • If you selected Computer audio, use the drop-down menus to select which audio devices to use for your mic and speakers.
    • If you selected Phone call, use a telephone to dial in to the audio and enter the access code and Audio PIN when prompted. Use the drop-down menu to see phone numbers for additional countries.
    • If you selected No audio, you won't be able to hear or talk to other participants.

Switch Audio Modes Using the Instant Join App

Only attendees running Google Chrome can use computer audio (VoIP). Attendees using any other web browser will need to dial in to the audio conference via phone.

  1. Click the Settings icon in the toolbar.
  2. Use the radio buttons to select either Computer audio or Phone call.

    • If you selected Computer audio, use the drop-down menus to select which audio device to use for your microphone.
    • If you selected Phone call, use a telephone to dial in to the audio and enter the access code and Audio PIN when prompted. Use the drop-down menu to see phone numbers for additional countries.

Switch Audio Modes Using the iOS App

  1. Tap Audio in the lower menu.
  2. Select the audio mode you want to use:

    • If you tap Switch to the Internet Call, you will be automatically connected using your device's mic and speakers.
    • If you tap Switch to the Phone Call, you will be prompted to allow the app to automatically dial you in using your telephone's cellular service (PSTN). Tap Dial to continue.

Switch Audio Modes Using the Android App

  1. Tap the Options icon in the upper toolbar and tap Audio options.
  2. On the Audio screen, you can select whichever option you prefer:

    • Connect to Internet audio – Use your device's mic and speakers (VoIP) to connect to the audio conference.
    • Connect to the phone call – Dial in to the audio conference using a phone (PSTN). Tap the phone number to automatically start dialing, or select the Pen icon to edit the number before dialing if needed.
    • Disconnect from audio – Disconnect from the audio conference completely.