HELP FILE

How do I use virtual backgrounds?

    You can change your camera background with one provided in the GoTo app or to a custom one.

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    Table 1. System Requirements
    System Minimum requirements
    Operating system

    Windows 10 or newer

    macOS Catalina 10.15 or newer

    Processor 2.5 GHz 2+ core CPU (Intel Core I, Athlon, or Ryzen series)
    GPU

    Integrated 2015 or newer

    Discrete 2012 or newer

    If you are on the Camera preview screen, select Virtual Background icon and choose the desired background.
    1. Start or join a training.
    2. Select Settings icon in the top toolbar then Camera.
    3. Under Virtual Background, choose one of the filters.
    4. To add a custom background, select the Plus tile then open the desired file. Select the custom background to preview it.

      Note: You can upload .PNG, .JPG, and .JPEG files. There is no size limitations, but we recommend resizing the image to the aspect ratio of your camera. If you aren't sure what the aspect ratio is, upload an image with a minimum resolution of 1280x720 pixels (720p).

    5. Select Share.