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How do I save and access chat messages?

Save chat messages exchanged during the training so that you can access and share them later as needed.
Attention: You can choose to download the chat log per training or for all future trainings. However, you must be on the GoTo desktop app to automatically download chat messages for all sessions.
  1. During a training, select the Chat > More icons.
  2. Select what you want to do:
    • To save the chat messages from the current training, select Download chat messages.
    • To download chat messages from the current and all future trainings, enable the Automatically download chat messages setting.

    Result: The chat log is automatically saved to your computer's Downloads folder (if you're on the web) or your computer's Documents folder (if you're on the desktop app).

What to do next: To view or share your chat history for a training, open the GoTo app and select the Past tab. Open the desired training and select the Chat or Share icon. Saved chat logs are only visible here for recorded trainings.