HELP FILE

How do I save chat messages?

    Save chat messages exchanged during the training as a .txt file. The file is saved to the computer's Downloads folder.

    You can choose to download the chat log per training or for all future trainings.
    Important: You must be on the GoTo desktop app to automatically download chat messages for all sessions.
    1. In the training, select Chat icon in the top navigation menu.
    2. Select More icon.
      • To save the chat messages from the current training, select Download chat messages.
      • To download chat messages from the current and all future trainings, enable the Automatically download chat messages setting.
        Important: You must be on the GoTo desktop app to automatically download chat messages for all sessions.

      Chat During a Meeting

    Results: Chat files will save to the computer's Downloads folder.