GoToTraining App for iOS FAQs
Need some help? Get answers to some frequently asked questions regarding mobile apps below.
Learn more about the iOS app
What are the system requirements for using the GoToTraining app for iOS?
Please see System Requirements for details.
Are there any additional fees for using the GoToTrainng app?
No. The app is free if you are on a paid subscription plan, and there's no charge for attending GoToMeeting, GoToWebinar or GoToTraining sessions. But you may be responsible for any long-distance charges associated with dialing in to sessions by phone or any data charges that may be incurred.
Can I schedule trainings from the GoToTraining app for iOS?
Yes, you can schedule meetings from the GoToTraining app for iOS.
Can I record a session from my iOS device?
No, you can't currently record sessions from an iOS device.
How can I change the view or zoom into the presenter's screen?
You can view the presenter's screen in both portrait and landscape mode. You can also double-tap anywhere on the Viewer to change the display to Fill Screen mode. Double-tap a second time to zoom in to 100% mode. Double-tap a third time to return to the default view – Entire Screen mode. You can also pinch or expand with 2 fingers, and pan to different parts of the presenter's screen by dragging 1 finger across the Viewer.
Can I chat with other meeting participants? Can I ask questions during a webinar?
During a training, you can tap Chat in the toolbar to instantly send and receive messages to everyone in the meeting, to only the organizer(s) or to individual attendees. You can toggle between meeting participant names in the Attendee List to read and send messages.
Can I connect to audio from the GoToTraining app?
If the organizer provides both mic and speakers (VoIP) and conference call numbers as audio options, you'll automatically connect to VoIP over your iPad, iPhone or iPod Touch’s Internet connection (WiFi or 3G) once you join. The audio quality depends on the quality and bandwidth available on your WiFi or 3G network (WiFi recommended).
You can dial in by telephone on your iPad, tap theto access the conference call information.If you want to dial in on your iPhone, tap the to automatically connect to audio. With a single tap of a U.S. telephone number, the conference call number, access code and Audio PIN are automatically dialed.
If you have an iPhone 4 or 4S on a network that does not allow simultaneous voice and data sharing (CDMA), you won’t be able to connect to GoToMeeting and dial in on your iPhone at the same time. To connect to audio, you should use your iPhone’s Internet connection (WiFi or 3G) or dial in with a different device.
Why can't I switch from Telephone to Mic & Speakers (VoIP)?
Once you dial in to the audio conference by telephone, Mic and Speakers (VoIP) becomes disabled for the remainder of the session. If you want to switch back to VoIP, you will need to leave the session and rejoin.
Why can't I connect to GoToTraining and dial in by telephone on my iPhone?
If you have an iPhone on a network that does not allow simultaneous voice and data sharing (CDMA), you won't be able to connect to GoToMeeting and dial in on your iPhone at the same time. To connect to audio, you should use your iPhone's built-in mic and speakers (VoIP) or dial in with a different device.
If the organizer only provides a conference call number as the audio option and you try to dial in to the audio conference from a CDMA network without having a WiFi connection, you'll see a notification saying that your device does not support simultaneous voice and data sharing. Once you tap the Dial button on the notification, you won't be able to see the presenter's screen.
What audio options does the GoToTrainng app support?
- iPad, iPhone or iPod Touch's built-in mic and speakers (VoIP)
- iPad, iPhone or iPod Touch's built-in mic along with external headphones connected via the 3.5-mm stereo headphone jack
- Headset connected via the 3.5-mm stereo headphone jack
- Bluetooth Hands Free devices
For optimal audio quality, we recommend using a headset.
Can I join and share webcams during a training??
Yes, you can share and view webcams from a supported iOS device during a training session.