HELP FILE

Connect to Audio Using Your Telephone (Classic)

    Organizers can allow attendees to connect to the session by dialing in with a telephone. you can also connect to audio using the internet. Note that audio quality may vary depending on you telephone service provider. We recommend using headphones or a headset to avoid noise feedback.

    Connect to Telephone Audio from the Desktop App

    1. Select Phone call as follows:
      • Before a session launches, select the Phone call option in the pre-session "Choose audio mode" window and then click Continue.
      • While in session, expand the Audio pane at the top of the Control Panel and click Phone call.
    2. Use the drop-down menu to select which country you want to see phone numbers for.
    3. Use your telephone to dial the desired phone number, then enter the 9-digit access code when prompted.
    4. Be sure to enter the Audio PIN to link your phone call with the session. If you don't, you'll need to manage your audio using the keypad on your phone. See What is the Audio PIN? for more information.
    5. If you do not want to see those pre-session "Choose audio mode" windows, you can select the Don't show again box. This will remember your audio option and set it as the default for future sessions.

    Connect to Telephone Audio from the Instant Join App

    1. Click the Settings icon in the toolbar.
    2. On the Audio tab, click Computer Audio.
    3. Use the drop-down menu to select which country you want to see phone numbers for.
    4. Use your telephone to dial the desired phone number, then enter the 9-digit access code when prompted.
    5. Be sure to enter the Audio PIN to link your phone call with the session. If you don't, you'll need to manage your audio using the keypad on your phone. See What is the Audio PIN? for more information.