HELP FILE

Change Your Email Address

    If you are able to log in to your GoTo product account, you can change the email address that you use to sign in.

    To unsubscribe from promotional emails, please see How do I unsubscribe from your mailing lists?

    Email changes for most accounts

    For most accounts, you can change the email address that you use to sign in to your account and/or add a "Recovery" email address to use as a backup in case you ever lose access to your "Primary" email address.

    1. Sign in to the My Account page at https://myaccount.logmeininc.com.
    2. Select Sign In & Security in the left navigation.
    3. Under Email Address, select Edit.
    4. Under Primary email, enter your desired email address. This will be the email address you use to log in to your account.
    5. Under Recovery email, enter an email address (must be different from your primary email address) that you would like to use to be sent a password reset email. This is a backup measure in case you lose access to your primary email address. If the field is left blank, the password reset email will be sent to your primary email address.
    6. Select Save when finished.

    Email changes for enforced Enterprise Sign-In only accounts

    If the use of Enterprise Sign-In is enforced (i.e., not optional) for your account, you can make changes to your email prefix, but you must choose from a list of email domains allowed by your company.

    Learn more about Enterprise Sign-In (SSO).

    Note: You cannot set a recovery email address for an account that is enforced to use Enterprise Sign-in as the only login method.
    1. Sign in to the My Account page at https://myaccount.logmeininc.com.
    2. Select Sign In & Security in the left navigation.
    3. Under Email Address, select Edit.
    4. Under Primary email, make changes to your email prefix and use the drop-down menu to select your email domain (only domains validated by your company will be listed).
    5. Select Save when finished.