HELP FILE

Available Audio Modes

GoToTraining provides many different methods for organizers and their attendees to connect to a session's audio conference. It's up to the organizer to decide which options they want to provide for each individual session.

Topics in this article:

Built-in audio services

Custom audio services

 

Built-in audio services

GoToTraining offers various built-in methods for participants to connect to the session audio.

Mic & Speakers (VoIP) Telephone (PSTN) No audio

Participants can use the mic and speakers on their computer to connect to the audio through the desktop, web or mobile app. This allows participants to join the audio without needing to use the telephone.

See Connect to Audio Using Computer Mic and Speakers to learn more.

Participants can use a telephone to connect to the audio separately from the desktop, web or mobile apps. This allows participants to join the training even if they aren't able to see the screen-sharing session.

See Connect to Audio Using Your Telephone to learn more.

Participants can choose to join the session with no audio. This means participants won't be able to hear the meeting or talk to other participants from that device.

See Join Session with No Audio to learn more.

VoIP: This method allows participants to connect to audio over the internet using the desktop, web or mobile app with which they joined the session.

Long-Distance (Toll): This method allows participants to dial in using long-distance (toll) phone numbers provided by GoToTraining.

Toll-Free: This method allows participants to dial in using toll-free phone numbers.

No audio: This method will prevent audio feedback when participants join from multiple devices.
This method is free for both organizers and attendees. Each attendee will be charged rates based on their own long-distance provider. Organizer's accounts will be charged a per-minute fee for each attendee who uses this method. This method is free for both organizers and attendees.
 

Custom audio services

GoToTraining also allow organizers to provide custom audio information using their own third-party conference call service. If they choose to provide custom audio, then GoToTraining's built-in audio services won't be available during the session.

See Connect to Audio using Custom Audio Info to learn more.

Related

Audio Help and FAQs

Connect to Audio Using Your Telephone

Connect to Audio Using Computer Mic and Speakers

Connect to Audio using Custom Audio Info

Switch Audio Modes in Session

Mute and Unmute Yourself

Mute and Unmute Your Attendees

Join Sessions Muted

Test Your Mic and Speakers (VoIP)

Manage Phone Audio via Keypad Commands

Set Default Audio Options

Enable/Disable On-Hold Beeps and Entry Chimes

Provide Toll-Free Phone Numbers