User Guide

GoToTraining Attendee Guide

Learn how to join and participate during trainings.

1Register for the training

Before you can join a training, you'll first need to register for the session. You can do this ahead of time or right before joining. Learn more.

  1. Click the Registration link to open the Registration page.
  2. Enter your registration information and fill out any other required fields, then click Register.
  3. Once you've successfully registered, you'll see a Confirmation page.

Note: Depending on the organizer's setting, they may have to first approve your registration before you receive a Confirmation email and Join link.


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In most cases, the Registration link can be accessed from the Invitation email sent to you by the organizer. Alternatively, they might have posted it somewhere online (e.g., Facebook or instant message) or even sent it in an instant message. Look for a hyperlink that starts with "https://attendee.gototraining.com/r/" and ends with a unique registration code.

For security purposes, only the organizer can provide you with the Registration URL. If you are unable to find it, please reach out to the organizer who invited you to the webinar and ask them to resend it.
If you are trying to register or join a session but receive a "The training is full" message, then the session already has the maximum number of attendees that are allowed. You will not be able to join the session unless one of the attendees who has already joined leaves the session. This is because each organizer's GoToTraining account has a subscription plan with a maximum number of attendees that they can have in any given webinar. Learn more.
If you see this message, then you are trying to sign up for a past training that has already occurred. Please contact the organizer who invited you to the training to see if they have a recording that you can watch or if there is an additional session that you can join.

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2Join the training

After registering, you will receive a Confirmation email that includes specific join information. When you're ready to join the training, open that email to get into session.

  • Join button: Click the Join button (link will begin with "https://global.gototraining.com/join/training/") in your Confirmation email to be instantly launched into session.

Note: Not time for your training but you want to join a test session and check your audio and webcam? Learn more.

GoToTraining Confirmation Email

3Set up audio

When you first join, you'll be prompted to choose which audio method you'd like to use upon launch. Open the Audio pane (desktop app) or click the Settings icon (browser app) to switch audio modes or devices. Learn more.

  • Select Computer audio to use your computer's mic and speakers.
  • Select Phone call to use your telephone to dial in to the audio conference.

If you are joining from the browser-based Instant Join app, make sure you allow https://app.gototraining.com access to your microphone.

4Participate during the training (desktop app)

There are many ways to make this training interactive! If you are launched into the training from the desktop app, review the following features you have access to. If you are launched into the training from our browser app, check the next section of the user guide.

  • (a) Mute and unmute yourself
  • (b) Raise your hand to grab the organizer's attention.
  • (c) Share your webcam (depending on organizer setting).
  • (d) Download materials (if organizer has uploaded them).
  • (e) Chat with other participants or organizers (depending on organizer setting).
  • Answer polls (if organizer has created them).
  • Take tests (if organizer has created them).
In Session Features on Desktop App

5Participate during the training (Instant Join app)

There are many ways to make this training interactive! If you are launched into the training from the browser-based Instant Join app, review the following features you have access to. If you are launched into the training from the desktop app, check the previous section of the user guide.

  • (a) Mute and unmute yourself
  • (b) Raise your hand to grab the organizer's attention.
  • (c) Share your webcam (depending on organizer setting).
  • (d) Download materials (if organizer has uploaded them).
  • (e) Chat with other participants or organizers (depending on organizer setting).
  • Answer polls (if organizer has created them).
  • Take tests (if organizer has created them).
In Session Features on Instant Join App

6Still need help?

Do you need more help joining the training or connecting to audio? Please visit the GoToTraining support site for more help or troubleshooting.

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