HELP FILE

When will my subscription plan renew or end?

    View your subscription's automatic renewal date or subscription end date to better understand your billing cycle.

    You must be a billing admin to access the billing portal.

    1. Sign in at https://selfserviceportal.purchase.logmein.com/.

      Tip: You can also access your billing portal by selecting App Switcher Icon on the top navigation bar, and then choosing Billing.

    2. From the Subscriptions tab, your subscription end date is displayed under the End date column.

      Note: If you need to cancel your subscription, you will need to select Contact Support in this article for help. However, if your subscription is a trial it will expire without any action needed.

    3. If your subscription has automatic renewal enabled, a Checkmark Icon will be displayed under the Automatic renewal column and the subscription will renew on the date displayed under the End date column.