HELP FILE

How do I Link a Helpdesk Channel to a Specific Organization in Slack?

    When you support multiple organizations with GoTo Resolve, you can link a helpdesk channel to a specific organization.

    1. In Slack, select a channel that you want to link to an organization in GoTo Resolve.
    2. Select New conversation at the bottom.
    3. Type /link-channel and press Enter.

      A list of your accounts is displayed.

    4. Choose the organization that you want to link your channel to.
    5. Choose the helpdesk service where you want to create tickets.

    You can now create tickets in your selected organization and helpdesk service.