HELP FILE

How do I Filter Tickets in Slack?

    End-users and agents can both filter their tickets in Slack.

    1. In Slack, select the GoTo Resolve app on the left.

      Your tickets are listed on the Home tab.

    2. Click Filter Tickets above the list of your tickets.
    3. Select a priority, status, and service as necessary. You can select multiple values for each filter.
    4. Click Filter to see your tickets.

    Article last updated: 15 September, 2022