HELP FILE
How do I Create Tickets in Slack?
Both End-users and agents can create tickets about issues that require assistance from an agent.
The ticket is channeled to the agents of the selected helpdesk service. When alerts are configured, the relevant agents working in Slack receive a notification of the new ticket.
What can you do after you create a ticket?
- Add comment - Add a comment to the ticket.
- Close ticket - Closes the ticket. You can still edit the details of the ticket later on.
- Edit ticket - You can edit the summary and priority of a ticket as well as add more details about the issue.