How can I Promote or Demote a device?
You can learn from this article how to promote or a demote a device in your device list.
You can promote Lite devices to Pro devices by clicking the Manage Pro devices (x/xxx) button on the top right hand of the Devices page. Simply select a device from the Lite list, and click Promote on the right.
Select a device from the Pro devices list, and click Demote on the right to demote a Pro device to Lite.
Remember: You cannot launch remote control support sessions directly from Lite devices.
Article last updated: 24 April, 2023