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Manage my subscriptions in GoTo Admin

View, modify, and upgrade product subscriptions and their add-ons.

Before you begin:
This article reviews how to view and modify your subscriptions in GoTo Admin. If you're looking to cancel a subscription, visit Cancel my GoToAssist Remote Support v5 subscription.

View your active and expired subscriptions

  1. Sign in to GoTo Admin.
  2. Go to Billing > Subscriptions from the left navigation menu. From this page, you can:
    • View active subscriptions and purchase additional product subscriptions.
    • Reactive cancelled and expired subscriptions under the Expired tab.
    • Review subscription details, including how you're billed (annually or monthly) and your subscription renewal date.
    • Try out or purchase additional product subscriptions.
    Billing Subscriptions page in GoTo Admin.

Add a trial subscription

  1. Sign in to GoTo Admin.
  2. Go to Billing > Subscriptions from the left navigation menu.
  3. Choose an available trial under the Recommended for you section, then select Start trial.

    Result: Your free trial will start immediately. To manage your trial, select Manage subscriptions. If you'd like to upgrade your trial, learn more.

Modify a subscription

Depending on your product subscription, you may be able to upgrade your plan, purchase additional licenses and product add-ons, rent equipment, and cancel your subscription.
Important: You may be blocked from upgrading or adding to your plan if you have overdue and unpaid invoices.
  1. Sign in to GoTo Admin.
  2. Go to Billing > Subscriptions from the left navigation menu.
  3. Select Manage subscription under the product subscription you want to modify.
    Billing Subscriptions page with a call out over "Manage subscription".
  4. Depending on the product, you may have some or all of the following subscription management options:
    • Cancel your subscription.
      Restriction: The ability to cancel your subscription depends on how you purchased your plan and which product you're using. To learn more, visit Cancel my GoToAssist Remote Support v5 subscription.
    • Purchase add-ons, licenses, devices, and more under Add to your plan.
    • Upgrade your plan or compare different plan options under Upgrade options.
    • Additional options: Select Three vertical dots icon in the top right-hand corner to:
      Subscription management page with a call out over the three-dot icon.
      • Switch to annual or monthly billing.
      • Review and select recommended plan renewal options.
  5. If you're purchasing or upgrading your plan, select Check out from the cart window and follow the on-screen prompts to finalize your purchase.
    Check out cart from the subscription management page.
Article last updated: 14 May, 2025

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