This is the basic user role for an account. An organizer has a GoTo Training account and manages and hosts sessions that attendees can then join. Organizers have control of all in-session features including starting, recording, and ending the webinar. While scheduling a session, an organizer can designate other attendees to be organizers. During a session, the scheduling organizer is the default presenter and may either begin presenting or pass the presenter controls to another organizer .

An organizer can add co-organizers to their sessions before or during a session, allowing them to help with facilitating sessions. Co-organizers can access all the same in-session features as the organizer such as recording a session, managing attendees, etc. However, they do not have access to post-session features like reporting, archiving recordings, and follow-up emails.

A presenter is the person who is sharing their screen with the audience. The GoTo Training organizer is always designated as the initial presenter but the presenter role can be easily passed to another organizer or attendee. Presenters may also give other organizers the ability to control their keyboard and mouse.

Attendees do not need an account with GoTo Training to join an organizer's session. They do not have or need any login information and have very limited control once in session. By default, attendees can view the presenter's screen and may remotely control the presenter's computer screen if given the privilege. They may optionally chat with other attendees, use Drawing Tools and view the Attendee list.

Os administradores da conta são organizadores com privilégios especiais e acesso ao Centro de Administração, onde podem adicionar e gerenciar os organizadores da conta. Eles também podem atualizar as configurações do produto e gerenciar relatórios da conta. Não há limite para quantos organizadores podem ser administradores de conta para qualquer conta.

O contato de cobrança é um administrador de conta com privilégio especial para o plano de assinatura da conta. Ele pode alterar planos, modificar as informações de cobrança e gerenciar outras configurações da conta. Apenas um administrador da conta pode ser o administrador de cobrança de qualquer conta.