LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge).

The GoTo support site no longer supports Safari 15. Please upgrade your browser to Safari 16 (or newer) or switch to a supported browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge.

Award-winning online meeting software. Discover GoTo Meeting.

We are currently experiencing an unplanned outage for this product. View Service Status
  • Support
  • Products

    Explore support by product

    GoTo Connect

    All-in-one phone, meeting and messaging software

    GoTo Meeting

    Video and audio meeting software

    GoTo Webinar

    All-in-one webinar and virtual events software

    GoTo Room

    Conference room hardware

    GoTo Training

    Online training software

    OpenVoice

    Audio conferencing software

    Grasshopper

    Lightweight virtual phone system

    join.me

    Video conferencing software

    LogMeIn Resolve

    IT management & support

    LogMeIn Resolve MDM

    Mobile device management

    LogMeIn Pro

    Remote device access

    LogMeIn Central

    Remote monitoring & management

    LogMeIn Rescue

    Remote IT support

    GoToMyPC

    Remote desktop access

    GoToAssist

    Remote support software

    Hamachi

    Hosted VPN service

    RemotelyAnywhere

    On-prem remote access solution
  • Service Status
  • Try the improved My Cases portal

    Easily manage your ticket, track its status, contact us from an existing case, and more.

    Sign in to try
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • Contact Support
  • Service Status
  • User Avatar User Avatar
    • Support
    • Contact Support
    • Browse Products
    • Service Status
    • Sign in
    • User Avatar
    • My Account
    • Personal Info
    • Sign In & Security
    • My Cases
    • Billing Center
    • https://link.goto.com/myaccount-billing
    • My GoTo Connect
    • My Meetings
    • My Webinars
    • My Trainings
    • My Conferences
    • My Resolutions
    • My Mobile Devices
    • My Sessions
    • My Sessions
    • My Incidents
    • Sign out
  • Account and Billing
  • IT Admin Management
  • Organization Center
product logo
Back button image Back
Back button image
product logo

Manage Organization Users

Admins that sign in to the Organization Center can set up and manage organization users, which are users who are involved with Enterprise Sign-In (SSO). Their level of involvement will depend on the role you assign to them in the Organization Center.

The Users tab in the Organization Center provides access to your organization users. Each user has one of the following roles:

  • Admin (Read & Write) – Individuals who can log in to the Organization Center and manage all settings. They may or may not be GoTo account holders themselves.
  • Admin (Read Only) – Individuals who can log in to the Organization Center and view settings, but not modify them. They may or may not be GoTo account holders themselves.
  • User – Individuals with GoTo accounts who use Enterprise Sign-In, but do not need Organization Center access.

You can add, delete, and update organization users. If the user already has an account ID (an account for OpenVoices, for instance), you must still add them to the organization. They can then authenticate through its IdP, and because their ID is a company ID, they can no longer change their own email address. If they do not have a product account login, they are provisioned with one but it is not associated with a specific product unless you have set up your system to do this through a user provisioning service like the Active Directory Connector, manually in the GoTo Admin Center (classic), or programmatically using automated provisioning.

Add users to the Organization Center

These users will be involved with Enterprise Sign-In (SSO), depending on the role you specify.

Users are defined by name, email, locale, and role. The filter option above the Role column allows you to search for any text string in the emails or names of users.
  1. Sign in to the GoTo Organization Center at https://organization.logmeininc.com.
  2. Choose the Users tab.
  3. Select Add.
  4. Enter the new user data:
    • The user email domain must be one of your verified organization domains.
    • Available locales display in a drop-down.
    • Role relates to the Organization Center. No role is appropriate for most users: they have no access to the Organization Center. A read-only role allows a user into the Center with full access to view the data, but with no ability to create or edit data. Read-write access enables full admin access to the Center.
  5. Select Save when finished.
    Note:  Organization Admins can edit their own first name, last name, and email, but not their role, and they cannot delete themselves.

Delete users from the Organization Center

Deleting a user removes them from the organization. Delete also removes the user’s account ID, and therefore any product access as well all product data such as their meeting history, future scheduled meetings, etc. You could alternatively remove product access from the user in the GoTo Admin Center (classic) to revoke access while retaining the data.

  1. Sign in to the GoTo Organization Center at https://organization.logmeininc.com.
  2. Select the Users tab.
    Note: The filter option above the Role column allows you to search for any text string in the emails or names of users.
  3. Check the box next to your desired user, then select Delete.
  4. When prompted, select Delete to confirm.
Related Articles:
  • Using the Organization Center
  • Domains in the Organization Center
  • Add Your Identity Provider to the Organization Center
  • Adding a TXT Record to a DNS Server
Article last updated: 28 June, 2023
You are viewing the latest version of this article.

Need help?

Contact icon Contact support
Manage Cases icon Manage cases
Video icon Watch videos
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • About Us
  • Terms of Service
  • Privacy Policy
  • Trademark
  • Do Not Sell or Share My Personal Info
  • Browse Products
  • Copyright © 2025 GoTo Group, Inc. All rights reserved

Collaboration Products

GoTo Connect

GoTo Meeting

GoTo Webinar

GoTo Training

join.me

Grasshopper

OpenVoice

Remote Solutions Products

GoTo Resolve

Rescue

GoToAssist

Access Products

Pro

Central

GoToMyPC