How do I change or replace an account admin in the GoTo Admin Center (classic)?

If you need to transfer the manager, admin, or super admin role to another user (new or existing), you can enable the admin role first, then disable it from the existing account holder, or delete the previous account admin.

Add manager, admin, or super admin role to a new user

If you have a brand new user that you would like to update, you can set your desired role while creating their account.

Sign in to the GoTo Admin Center (classic) at https://admin.logmeininc.com.
Select Add Users in the navigation menu.
Enter the user's name and email address. If desired, select Add Another User and repeat. Alternatively, you can add multiple users by pasting your list of users in the following format:
Example: firstName lastName emailName@domain.extension;firstName...

Note: A user’s first name and last name cannot exceed 32 characters. An email address cannot exceed 128 characters.
Select your desired product(s) for your user(s).
Select the user's role from the following (excluding Member role):
- Manager – A user with GoTo Admin Center (classic) access and management of select permissions and/or user groups (select the hyperlink next to Permissions or Managed Groups, then check the box(es) to select your desired permissions or user groups and select Apply.
  Important: If no user groups are selected, the manager can manage the selected permissions for all users in the account.
- Admin – A manager with all permissions except to manage other admins
- Super Admin – An admin with all permissions, including managing other admins
If desired, check the box for Do not notify users about this change.
Select Save.

Results: You have invited your new account manager, admin, or super admin.

Add manager, admin, or super admin role to an existing user

If you have a user that already exists that you would like to update, you can change their settings to add the account manager, admin, or super admin role.

Sign in to the GoTo Admin Center (classic) at https://admin.logmeininc.com.
Select Manage Users in the navigation menu.
Select your desired user to open their User Details page.
Select Edit in the Roles pane.
Select the user's role from the following (excluding Member role):
- Manager – A user with GoTo Admin Center (classic) access and management of select permissions and/or user groups (select the hyperlink next to Permissions or Managed Groups, then check the box(es) to select your desired permissions or user groups and select Apply.
  Important: If no user groups are selected, the manager can manage the selected permissions for all users in the account.
- Admin – A manager with all permissions except to manage other admins
- Super Admin – An admin with all permissions, including managing other admins
Optional: If desired, check the box for the Do not notify users about this change setting.
Select Save when finished.

Results: You have updated the role of your existing user.

Remove the admin role from the previous account admin

Removing the account admin role will keep the user listed on your account, but they will no longer be able to access the GoTo Admin Center (classic).

Sign in to the GoTo Admin Center (classic) at https://admin.logmeininc.com.
Select Manage Users in the navigation menu.
Select your desired user to open their User Details page.
Select Edit in the Roles pane.
Select the Member role.
If desired, check the box for Do not notify users about this change.
Select Save.

Results: You have removed the manager, admin, or super admin role from your selected user.

Delete the previous account admin

Deleting the account admin will remove the user account entirely.

Sign in to the GoTo Admin Center (classic) at https://admin.logmeininc.com.
Select Manage Users in the navigation menu.
Check the box next to your desired account admin.
Select Delete Users.
Select Delete to confirm.

Results: You have deleted your selected user.