System requirements
You can find detailed system information broken down by affected party:
System Requirements for Agents
These minimum hardware, browser, and network configuration requirements apply to computers that GoTo Resolve agents use to support their end users.
- Browser Requirements
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- Desktop
- The latest version of Chrome, Firefox, Edge, or Safari.
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- Android
- The latest version of Chrome.
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- iOS
- The latest version of Safari.
- Desktop Console Requirements
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- Windows
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Minimum requirement Recommended Windows 10 64-bit, version 1809 and above Windows 11 Intel Core processor (or above) that supports SSE2 2 GB RAM 16 GB RAM 500 MB free disk space 2 GB free disk space 1280x800 px screen resolution 1920x1080 px screen resolution - macOS
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Minimum requirement Recommended Mac OS High Sierra (version 10.13) and above 8 GB RAM 16 GB RAM 500 MB free disk space 2 GB free disk space
Note: The Windows updates, third-party application updates, and Endpoint protection features only support devices running Windows operating systems. Devices running Windows ARM or macOS are not supported.Note: This feature is available on Windows devices only. Devices running macOS or Windows ARM are not supported.
Agent Mobile Requirements
Android
- Android 9.0 or above (the latest Android version recommended)
- Dual-core CPU (Quad-core recommended)
- 1 GByte RAM (2 Gbyte recommended)
- 30 MByte free space
- Internet connection with minimum 0.5 Mbps bandwidth (4G/LTE or equivalent WiFi recommended)
- The latest version of Chrome
iOS
- iOS 13 or above
- 140 MByte free space
- Internet connection with minimum 0.5 Mbps bandwidth (4G/LTE or equivalent WiFi recommended)
System Requirements for End users
These hardware, operating system, and browser requirements apply to your end users' computers. Recommendations for network configurations are made to ensure a smooth support experience.
Desktop Requirements
- Hardware
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- 1.33 GHz Dual-core CPU
- 130MB free memory
- 260MB free space
- Network
- A working internet connection with stable 1 Mbps download upload bandwidth.
- Operating System
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- Windows 7 SP3 and above
- Windows Server 2008 R2 and above
Note: On Windows 7 and Windows Server 2008 R2, you must enable TLS 1.2. For information, see the Microsoft support center.Tip: To start unattended access, you must first open TCP port 8883 on the remote device. This restriction applies to the following operating systems:
- Windows 8 and earlier
- Windows Server 2012 and earlier
- Mac OS High Sierra (version 10.13) and above
Note: The Rosetta software is required when joining a support session from a Mac with an M1 chipset.
- Linux
Restriction: Remote Control is currently not available on Linux devices.
- Chrome OS
Restriction: Remote Control is currently not available on Chrome OS devices. Remote View is only available on devices running the latest Chrome OS version.
- Browser
- The latest version of Chrome, Firefox, Edge or Safari, or Internet Explorer 11.
End user Mobile Requirements
Android
- Android 7.0 or above (the latest Android version recommended)
- Dual-core CPU (Quad-core recommended)
- 1 GByte RAM (2 Gbyte recommended)
- 30 MByte free space
- Internet connection with minimum 0.5 Mbps bandwidth (4G/LTE or equivalent WiFi recommended)
- The latest version of Chrome
iOS
- iOS 13 or above
- 140 MByte free space
- Internet connection with minimum 0.5 Mbps bandwidth (4G/LTE or equivalent WiFi recommended)
Article last updated: 21 July, 2022