How do I Create Tickets in Microsoft Teams?
End users can create tickets about issues that require assistance from an agent.
Results: The ticket is channeled to the agents of the selected helpdesk service. When alerts are configured, both the relevant agents working in Microsoft Teams and the end user who created the ticket receive a notification of the new ticket. The end user also receives an email notification. Whenever the ticket is updated the end user receives email notifications about the changes.
- Add comment - Add a comment to the ticket.
- Edit ticket - You can edit the summary and priority of a ticket as well as add more details about the issue.