afdrukken Frequently Asked Questions Looking for questions raised by other users? Look no further. Related Articles General FAQs Ticketing FAQs Support and Feedback How do I contact GoTo Resolve Customer Support? Glossary of terms Where do I Find GoTo Resolve Application Logs? How to modify or cancel your GoTo Resolve subscription How do I enable Multi-Factor Authentication? What languages does GoTo Resolve support? How to Solve Access Issues when the User is Not Present for macOS Mojave (10.14), Catalina (10.15), and Big Sur (11.0) How to enable remote control on macOS 10.14 (Mojave) How can I Remote Control an End user's Mac Running macOS Catalina and Big Sur What should I allow on my firewall for GoTo Resolve? Why am I Prompted for Proxy Credentials? How can I Change the Name of the End-User in a Support Session? How can I remote control an End user's Mac running macOS Catalina and Big Sur Distributor Troubleshooting Guide Report Abuse Resolve Data Residency How to Install and Use the End user Attended App What changes does the new Desktop Console experience bring after July 26th? Why can't I access my device? Article last updated: 21 July, 2022