Why can't I join my session?
There are several situations that might cause an issue with joining a session. See our tips on how to navigate these various situations and errors to quickly get connected again.
First, make sure that your device meets the system requirements for using GoTo. Where applicable, ensure you have correctly set up your firewalls as well.
If your meeting has in fact started and you are still having trouble joining, please select the applicable topic/situation(s) below to learn more and troubleshoot your situation:
If you don't have time to troubleshoot and need to join immediately, see What do I do if GoTo Meeting won't open and I have to join my session immediately?