How do I contact customer support?
Our team is here for you! The resources below will answer most common questions, but if you can’t find the solution you’re looking for, we have live agents available to help. Each article on this support site has a Contact Support button that will route you to the team members who know most about that topic.
Search FAQs (recommended)
Get quick answers with our robust library of help articles and videos. Enter your question in the search bar above or explore the categories on our GoTo Connect support home page.
Ask the Community
Check out the GoTo Connect Community to crowd source your question and read relevant posts from our product experts and other GoTo Connect users like you. You can also join the Community to post your own questions and reply to others.
Contact our team
To help us route you to the most knowledgeable agent, be sure to use the Contact Support button on a relevant help article or video. Prefer to be placed in our general support queue? You can select the
Contact Support option on this page. Please note we removed email as a contact option in some countries.
Tip: So we can quickly help you, please prepare the following:
- Verify you have the applicable role/permissions to troubleshoot your concern
- Phone number of the account /business name
- The device(s) and user(s) impacted
- Extension number(s)
- Meeting ID
Article last updated: 10 April, 2023