Getting Started with GoToRoom

Once you receive the GoToRoom hardware, it's time to put together the equipment. Follow the instructions applied to your specific hardware. See How do I identify my GoToRoom hardware? if you aren't sure which hardware you have.

Polycom

• Poly Small
• Poly Huddle X30
• Poly Medium
• Poly Conference X50
• Poly G7500

Logitech

• Logitech Meetup
• Logitech Rally
• Logitech Conference with Rally Bar
• Logitech Rally Plus

The Admin Center offers ways to manage and maintain your GoToRoom systems.

1. Sign in to the Admin Center at https://admin.logmeininc.com.
2. Click Manage Rooms in the left menu.

(a) Manage rooms and locations -- Organize multiple GoToRoom systems.

(b) View system status and health -- Determine the system status for troubleshooting purposes.

(c) Edit GoToRoom details -- Edit the GoToRoom name, language, location, time zone, and more.

Connect GoToRoom to your Google, Microsoft Exchange, or Office 365 calendar so that users on your account can set the conference room as the meeting location while scheduling a meeting. This will also show upcoming meetings scheduled in the conference room directly from the device hardware.

• Learn how to connect Office 365 account via Enterprise App (basic) or Service account (advanced).
• Learn how to connect Google Calendar.
• Learn how to connect Microsoft Exchange.

There are some features and functionalities that must be set up by an admin before use.

• PBX capability -- Use the audio device as a regular telephone (supported on the Polycom Trio and Dolby Conference Phone only).
• 3rd party join -- Join a 3rd party meeting solution (Zoom, WebEx, Google Meet, etc.).
• Mobile room launcher -- Start a room meeting from the GoTo Meeting mobile app (enabled by default).
• Display wallpaper -- Change the display background across all room systems.

Troubleshoot common issues our GoToRoom admins have come across. If you don't find your issue below, please visit the support site for more help.

• How do I pair the Polycom Studio to the remote control?
• Why can't anyone see my GoToRoom webcam feed?
• How do I activate my GoToRoom device?
• Why don't I see the GoToRoom home screen on my display?
• What happens if I cancel my GoToRoom subscription?
• How do I reset my GoToRoom device?
• What is the return policy for GoToRoom?