HELP FILE

Why don't I see the webcams option?

If you don't see the webcam option, check your webcam device and settings.

Read through the following scenarios for troubleshooting tips.

  • Your webcam is not plugged in. Have you checked that your webcam is plugged in? If it is, try unplugging it and then plugging it back in to make sure GoToMeeting detected it. If it is still not working, then there might be an issue with your webcam itself.
  • The wrong device is selected. Check the Webcam tab in your toolbar or Control Panel and use the drop-down menu to select your webcam. It's possible that the wrong device was selected by default.
  • Your device does not support webcam sharing. Webcam sharing is not available from all of our mobile apps, so if you joined with an app you might not have access to webcams. See Mobile Feature Comparison for details.